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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Sales Admin / Customer Service Representative. This role is a fantastic opportunity to work in a dynamic and supportive environment, where you will have the chance to develop your skills and build strong relationships with customers.
Key Responsibilities- Customer Service: Serve as the primary point of contact for customer inquiries, ensuring their needs are addressed promptly and professionally.
- Purchase Order Management: Review and process purchase orders accurately and efficiently.
- Invoicing and Query Resolution: Address any invoicing queries or discrepancies in a timely manner, collaborating with relevant departments as needed to resolve issues.
- Relationship Building: Build strong relationships with customers by providing exceptional service and assistance.
- Collaboration: Collaborate with the sales team to ensure customer needs are met and sales opportunities are maximised.
- Record Keeping: Maintain accurate records of customer interactions and transactions in our database.
- Previous Experience: Previous experience in a customer service or sales support role is preferred.
- Communication Skills: Excellent communication skills, both verbal and written.
- Attention to Detail: Strong attention to detail and problem-solving abilities.
- Time Management: Ability to multitask and prioritise tasks effectively in a fast-paced environment.
- Technical Skills: Proficiency in Microsoft Office Suite and experience with CRM software is a plus.
- Teamwork: A positive attitude and a willingness to work collaboratively as part of a team.
- Customer Focus: Passion for delivering exceptional customer service and exceeding customer expectations.
We believe in the power of teamwork and camaraderie to achieve our company goals. As a valued member of our team, you will have the opportunity to work in a close-knit community where your contributions are recognised and appreciated. We offer competitive compensation, opportunities for growth and development, and a supportive work environment where you can thrive both personally and professionally.
