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Head of Facilities Management
3 months ago
Position Overview
What does this position entail?
We are thrilled to announce a new opportunity at Your Housing Group for the role of Head of Facilities Management , where you will take on the strategic oversight and administration of our well-regarded, in-house Facilities Management division.
Our in-house Facilities Management Service has experienced significant growth and transformation over the past 18 months, leading to the necessity of appointing a Head of Facilities Management to this vital division of YHG. Your leadership will be crucial in fostering a culture of excellence, enhancing skills, and integrating advanced technologies to establish a high-performing, customer-centric model for all stakeholders.
Who is Your Housing Group?
Your Housing Group is a registered social landlord dedicated to assisting individuals at every stage of life in securing quality housing that is affordable.
As one of the leading landlords in the North, we take pride in our contribution to addressing the UK's housing challenges by consistently reinvesting in our 29,000 properties and customizing our services to cater to the diverse needs of our clientele. Additionally, we construct over 1,000 new homes annually.
We are recognized as an employer of choice, with over 88% of our employees recommending us as a 'great place to work'.
What will be your key responsibilities?
Primarily, you will spearhead the development and delivery of our facilities management services, ensuring that the highest standards of customer satisfaction and service execution are consistently met, and that all operations adhere to the utmost quality and safety standards.
Collaborating closely with our newly appointed Chief Property Officer, you will help define strategic priorities and operational plans, effectively communicating these objectives to your teams to achieve our core goals.
You will serve as the strategic and operational leader for each of the Heads of Division and Managers who report directly to you, providing direction, mentorship, and support as they work towards these business objectives, while also acting as a trusted advisor and coach when necessary.
What makes this role appealing?
As this is a newly established position, there is a unique opportunity to influence change and ensure our Customer Journey continues to evolve towards excellence.
Our facilities management teams have continuously adapted and met market demands over the past two years, and there is now a genuine opportunity for them to become a high-performing service with the right leadership.
As a member of our senior leadership team, you will have the autonomy to enhance service delivery, performance, and customer experience, while collaborating with both Senior and Executive teams on broader organizational objectives.
What qualifications will set you apart?
The key to this role is having substantial experience in leading a sizable facilities management function, which equips you with the insights and understanding necessary to implement meaningful change at the operational level, guiding our skilled, predominantly field-based workforce on the next phase of this journey, ultimately benefiting our customers.
Ideally, you will be an outstanding leader, resilient, and eager to lead from the forefront. A strong relationship builder, you will be adept at communicating across all levels, both internally and externally, to foster positive partnerships with the wider organization and essential external stakeholders.
This role is particularly suited for someone who values being a visible and approachable leader, attuned to the dynamics of the Division and the sector, and how these factors may impact both the teams and customers under your stewardship.
What benefits can you expect?
In return, we offer a highly competitive salary, a 9/10% vehicle allowance, and 29 days of annual leave in addition to Bank Holidays.
We promote a fantastic flexible, remote working culture where your performance is measured by your outputs. When you seek social interactions with your direct reports and teams, we have a state-of-the-art collaboration space available for team days, meetings, and training as needed.
Additionally, we provide an excellent benefits package, including a contributory pension plan where we match your contributions (up to 8%), private medical insurance (Aviva), an advanced healthcare cash plan that offers not only dental and optical reimbursements but also health and wellness benefits (such as 24/7 GP access and alternative therapy treatments), and an impressive discount scheme that includes half-price cinema tickets, subsidized gym memberships, and a wide array of discounts with major high street and online retailers.
