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Account Executive

2 months ago

Watford, Hertfordshire, United Kingdom VML Enterprise Solutions Full time
About the Role

We are seeking a highly motivated and enthusiastic Account Executive to join our dynamic team at VML Enterprise Solutions. As an Account Executive, you will play a key role in resolving client queries, managing requests through Jira Service Desk, and providing exceptional support to our clients.

Key Responsibilities
  • Resolve client queries and issues raised via Service Desk and/or email, ensuring timely and effective communication.
  • Learn and apply knowledge about data feed, shopping feed optimisations, and industry trends.
  • Assist in the optimisation and management of shopping feeds, including those intended for Google Merchant Centre, Meta, etc.
  • Assist and over time take over building, optimising, and manipulating data feeds within Feedonomics.
  • Collaborate and support senior team members in dealing with reporting, invoicing, service delivery.
  • Continuously work towards enhancing and growing your skills, actively asking for support when needed.
Requirements
  • A keen interest in learning about shopping feed management and service.
  • Previous experience in client-facing role within digital or e-commerce environments.
  • Understanding of e-commerce environment, shopping channels.
About VML Enterprise Solutions

VML Enterprise Solutions is a leading provider of digital commerce solutions, with a team of over 4,200 experts in 55 operational centres across 34 countries. We work with some of the world's leading organisations, including The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestù, Sainsbury's, Selfridges, Shell, and Tiffany & Co. We've built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients.

We offer a great benefits package, including hybrid working, a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family-friendly policies, discounts with hundreds of retailers, and much more.

We're committed to giving back and making a positive impact in our communities and beyond. For more information, please visit our website and follow VML on our social channels via Instagram, LinkedIn, and X.