Head of Housekeeping Operations

1 week ago


Chester, Cheshire, United Kingdom Bartlett Group Full time

Front-of-House / Head of Housekeeping | Boutique Hotel in Chester

Role Type: Full-time, Live-in

Key Responsibilities:

  • Ensure the highest standards of cleanliness and presentation in hotel bedrooms and common areas.
  • Conduct quality control checks on housekeeping staff to maintain brand identity and guest expectations.
  • Develop and maintain relationships with suppliers, including linen contractors.
  • Provide exceptional customer service at the hotel reception, including check-ins and check-outs.
  • Collaborate with the revenue manager to optimize hotel rates and drive direct bookings.
  • Utilize IT skills, including Microsoft Office and hotel management software.

Requirements:

  • Passion for hospitality and delivering exceptional guest experiences.
  • Excellent spoken and written English language skills.
  • Commercial awareness, sales, and marketing skills.

About Bartlett Group:

Bartlett Group is a family-run business with a strong commitment to delivering exceptional hospitality experiences. As a boutique hotel operator, we prioritize attention to detail and a passion for delivering outstanding service.


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