Head of Housekeeping Operations
1 week ago
Front-of-House / Head of Housekeeping | Boutique Hotel in Chester
Role Type: Full-time, Live-in
Key Responsibilities:
- Ensure the highest standards of cleanliness and presentation in hotel bedrooms and common areas.
- Conduct quality control checks on housekeeping staff to maintain brand identity and guest expectations.
- Develop and maintain relationships with suppliers, including linen contractors.
- Provide exceptional customer service at the hotel reception, including check-ins and check-outs.
- Collaborate with the revenue manager to optimize hotel rates and drive direct bookings.
- Utilize IT skills, including Microsoft Office and hotel management software.
Requirements:
- Passion for hospitality and delivering exceptional guest experiences.
- Excellent spoken and written English language skills.
- Commercial awareness, sales, and marketing skills.
About Bartlett Group:
Bartlett Group is a family-run business with a strong commitment to delivering exceptional hospitality experiences. As a boutique hotel operator, we prioritize attention to detail and a passion for delivering outstanding service.
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