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Hospitality Services Director

2 months ago

Chester, Cheshire, United Kingdom Bartlett Group Full time

Front-of-House / Head of Housekeeping | Boutique Hotel in Chester

Role Type: Full-time, Live-in

Key Responsibilities:

  • Oversee the daily cleaning and preparation of hotel bedrooms to a high standard.
  • Manage housekeeping staff to maintain standards and brand identity.
  • Engage with linen contractors and other suppliers to ensure seamless operations.
  • Provide exceptional customer service at the hotel reception.
  • Assist the revenue manager with setting hotel rates and generating direct bookings.
  • Utilize IT skills, including Microsoft Office and hotel management software.

Requirements:

  • Passion for hospitality and delivering exceptional guest experiences.
  • Excellent spoken and written English language skills.
  • Commercial awareness, sales, and marketing skills.

About the Company:

Bartlett Group is a family-run business operating a boutique hotel in Chester. We are seeking a dedicated and experienced professional to join our team as a Front-of-House / Head of Housekeeping.