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Utility Collections Specialist
3 months ago
Company Overview: Made Employment Ltd is a prominent provider of field services, focusing on delivering external agency solutions primarily within the utilities sector.
Work Schedule: Flexibility in work shifts is available, with core hours from 8:00 AM to 5:30 PM required for four days, and an earlier finish on Fridays.
- Optional Saturday hours can be included in the overall shift.
- Monthly incentive payment scheme available.
- 28 days of annual leave, inclusive of public holidays.
- Additional annual leave accrued for each year of service.
- Company-wide holiday closure typically observed from December 24th to January 2nd.
- Provision of a company vehicle.
- 'Love to Shop' vouchers provided on your birthday each year.
- Contributions to a private pension scheme.
- Access to an Employee Assistance Scheme offering confidential counseling and mental health support.
Position Overview: An exciting opportunity has emerged for a dedicated and proactive individual to join our expanding field team. The role involves visiting both residential and commercial clients to assist in resolving outstanding balances on behalf of utility providers.
Most activities will be conducted during standard weekday office hours.
Training: The successful candidate will undergo a comprehensive induction training program at the company's headquarters, which will be conducted remotely for the time being. The training duration is five days.
Key Responsibilities:
- Conduct site visits for various purposes, including payment negotiations, collections, meter inspections, customer reconnections, property status assessments, occupancy verification, and health and safety checks.
- Ensure that each visit aims to resolve accounts efficiently and effectively, achieving the best possible outcomes for all parties involved.
- Perform meter and safety inspections, confirming all meter details at the address.
- Actively seek to enhance processes or improve the customer experience by providing feedback to the head office.
- Adhere to the company's Quality Policy by following all Quality Management System (QMS) procedures and related work instructions.
Qualifications:
- Previous experience in debt negotiation, customer service, or conflict resolution is advantageous but not mandatory.
- Ability to thrive in a fast-paced environment with strict deadlines and challenging targets, demonstrating adaptability to change and a flexible approach to working hours.
- Capable of working independently, organizing workload effectively to maximize productivity.
