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Service Excellence Leader

2 months ago

Sutton Coldfield, Birmingham, United Kingdom SSP Full time
Job Overview:

Position: Duty Manager

Compensation: £12.22 per hour, with an additional £1.50 per hour for shifts between 12am and 6am, resulting in a total of £13.72 per hour.

Work Schedule: Full-time position requiring 37.5 hours per week, covering any 5 days out of 7 from 6am to midnight.

Qualifications: A minimum of 1 year of supervisory experience in a comparable retail environment is preferred. Applicants must be at least 18 years old to fulfill certain responsibilities, including the handling and serving of alcohol.

If you have a passion for food and travel, you are in the right place. We are recognized as global leaders in food travel, offering a diverse range of delicious options for everyone, whether traveling by air, rail, or simply passing through.

We collaborate with over 500 brands, including our own offerings such as Upper Crust, Millie's Cookies, Café Local, and Beer House, alongside renowned franchises like M&S, Starbucks, Burger King, The Breakfast Club, and BrewDog.

Why Choose SSP?

At SSP, we provide more than just employment; we offer vibrant career paths with numerous benefits:

  • Employee Discounts: Enjoy discounts of up to 50% across various SSP brands and franchises throughout the UK.
  • Flexible Work Hours: We promote a healthy work-life balance.
  • Meal Discounts: Receive a 50% discount on meals during your shifts.
  • Friends and Family Benefits: Access a 20% discount across our Catering, Whistlestop, and Urban Express units (terms and conditions apply).
  • Career Development: Engage in award-winning training, apprenticeships, and development programs, including the Duty Manager Development Programme.
  • Support Services: Utilize our app for shopping discounts, GP appointments, a 24/7 helpline, and financial and wellbeing support for you and your family.
  • Health and Wellbeing: Benefit from Retail Trust, flexible working arrangements, and comprehensive family-friendly leave.
  • Diversity and Inclusion: We value diversity at SSP and have various networks to support our team members, including LGBTQ+, Women's Network, Neurodiversity, and Disability.
  • Engagement Activities: Participate in events like Barista Competitions and the Millie's Cookies Ice-off Challenge.
  • Financial Benefits: Access pension plans, life assurance, share incentive schemes, and competitive pay rates.

As a Duty Manager, Your Responsibilities Will Include:

  • Demonstrating at least 1 year of supervisory experience in hospitality or retail.
  • Creating a clean and inviting atmosphere that exceeds customer expectations, consistently striving for service improvement.
  • Providing guidance and support to colleagues while ensuring a safe working environment and addressing day-to-day inquiries.
  • Coordinating team activities, overseeing unit operations, and ensuring compliance with guidelines and documentation.
  • Focusing on operational efficiency, staying updated on unit performance, and advocating for improvements.
  • Recognizing and celebrating outstanding service within the team, leading by example and fostering inclusivity.
  • Building strong relationships, communicating effectively, and making informed decisions to ensure team success and deliver exceptional customer service.

Are you ready to explore a fulfilling career with SSP?

SSP is proud to be an equal opportunity employer, committed to recruiting and retaining talented individuals from diverse backgrounds, skills, and perspectives.