Customer Service Representative

3 weeks ago


Glasgow, Glasgow City, United Kingdom FMG Repair Services Full time
About the Role

We are seeking an experienced Customer Service Advisor to join our team at FMG Repair Services in Glasgow. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, ensuring seamless communication, and resolving any issues that may arise.

Key Responsibilities
  • Booking customer cars in for repair/attention and preparing job cards
  • Providing vehicle progress reports to customers and arranging courtesy cars
  • Dealing with financial transactions, including banking/security arrangements and excess payments
  • Liaising with customers, bodyshops, and third parties to ensure an excellent customer experience
About You

We are looking for a customer-focused individual with a passion for delivering exceptional service. You will have experience working in a fast-paced customer-facing role within the automotive industry, with a strong understanding of customer needs and expectations. You will also have excellent communication and problem-solving skills, with the ability to work effectively in a team environment.

What We Offer
  • A competitive basic salary and uncapped monthly bonus schemes
  • Additional days' leave to celebrate your birthday
  • Free life assurance and exclusive employee vehicle-leasing schemes
  • Pension and save-as-you-earn share scheme
  • A Benefits App offering retailer discounts and cashback deals
  • Well-being services, including 24/7 GP service, mental health support, and physiotherapy
  • Wagestream, a Financial Wellbeing app giving you more control over your pay
About FMG Repair Services

We are part of ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We offer a fantastic working environment, with opportunities for career development and progression. Join our team and be part of something bigger, with a company that invests in its people and is committed to excellence.



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