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Reception Manager
2 months ago
We are seeking a highly skilled and experienced Reception Manager to join our team at ABode Manchester. As a key member of our hotel team, you will be responsible for providing exceptional customer service and ensuring that our guests have a memorable experience.
Key Responsibilities- Lead the front desk team and ensure that all guests receive a warm and welcoming experience.
- Manage the reception area and ensure that it is always clean and tidy.
- Handle guest complaints and resolve issues in a professional and courteous manner.
- Process guest payments and handle cash handling duties.
- Work closely with the hotel team to ensure that all guests receive a high level of service.
We offer a competitive salary and benefits package, including a service charge and tips. You will also have access to our Perkbox platform, which offers a range of retail and hospitality perks. In addition, you will be entitled to 25% off food and beverage in our hotels, as well as a staff rate of £25 B&B per person.
About UsABode Manchester is a luxury hotel located in the heart of the city. We pride ourselves on providing exceptional customer service and creating a warm and welcoming atmosphere for our guests. We are a family of hotels that work hard and play hard, and we are looking for like-minded individuals to join our team.
