iSeries Infrastructure Support Specialist

1 week ago

Kent, United Kingdom Stack Digital Full time
About the Role

We are seeking a highly skilled iSeries Infrastructure Support Specialist to join our team at Stack Digital. As a key member of our technical support team, you will play a critical role in maintaining the stability of our business systems across the IBM estate.

Key Responsibilities
  1. Incident Management: Handle all support requests raised to the team, ensuring timely resolution within service level agreements.
  2. System Monitoring: Monitor tickets, conduct daily system health checks, and lead incident resolution calls.
  3. Knowledge Management: Develop and maintain an accessible knowledge base for the team, particularly for junior members.
  4. Post-Implementation Sign-Off: Obtain business sign-off after successful delivery into production.
  5. System Monitoring: Oversee IBM estate applications (e.g., BRMS, replication tools) and ensure compliance with disaster recovery policies.
  6. Audit & Compliance: Liaise with auditors, manage documentation, and fulfill information requests.
  7. Change Management: Ensure all Change Requests (CRs) and project deliverables are met within agreed timelines.
  8. Tool Maintenance: Maintain and refine the Halcyon message alerting tool, Advanced Job Scheduler, and SIEM Agent security tool.
  9. Process Improvements: Drive process enhancements, automate manual tasks, and mentor L2 and L3 administrators.
  10. Operations Support: Ensure smooth functioning of key processes like tax year-end, financial year-end, and month-end activities, particularly in mortgage systems.
Requirements
  1. iSeries/AS400 Expertise: Robust understanding of iSeries/AS400 systems is essential.
  2. Incident & Problem Management: Strong experience in managing incidents and resolving recurring problems is required.
  3. Industry Knowledge: Familiarity with UK mortgage or savings products is beneficial.
  4. Troubleshooting: Strong troubleshooting skills, particularly for root cause analysis, are essential.
  5. Service Desk Tools: Experience working with service desk tools is essential.
  6. Software Proficiency: Intermediate knowledge of Excel, PowerPoint, and Word is beneficial.
  7. Infrastructure Knowledge: Understanding of infrastructure, desktop, and web applications is beneficial.
  8. Certifications: iSeries/IBM qualifications, ITIL Foundation Certification, and technical IT training are beneficial.
Person Specification
  • Client-Facing Role: Strong communication skills are essential for liaising with clients, internal stakeholders, and third-party suppliers.
  • Collaboration: Demonstrates a supportive, team-oriented approach, with the ability to mentor junior staff and drive process improvements.
  • Leadership & Initiative: Proactive in identifying and resolving system issues, and leading incident calls effectively.

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