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IBM iSeries Technical Lead

2 months ago

Kent, United Kingdom Stack Digital Full time
Job Title: IBM iSeries Technical Lead

We are seeking an experienced IBM iSeries Technical Lead to manage and enhance our production environment at Stack Digital.

Key Responsibilities:
  1. Incident Management: Manage all support requests within agreed Service Level Agreements (SLAs), ensuring efficient resolution of critical issues.
  2. 3rd Line Support: Provide high-level support for critical applications running on the iSeries platform, such as Bastion.
  3. Knowledge Base Management: Build and maintain a comprehensive team knowledge base, facilitating easy access for junior staff.
  4. Stakeholder Engagement: Collaborate with business leads and 3rd party suppliers to resolve issues and ensure smooth operations.
  5. Risk & Audit Management: Actively manage risks and ensure adherence to relevant policies and procedures.
  6. DR Testing: Verify disaster recovery systems in accordance with the annual DR policy.
  7. Change & Project Management: Deliver change requests and project milestones within agreed timelines.
  8. Problem Management: Address recurring issues through proper processes and escalate where necessary.
  9. Post-Implementation: Ensure successful delivery into production with business sign-off.
  10. System Monitoring & Maintenance: Ensure effective monitoring and management of iSeries partitions, hardware, and software, including Power8 architecture and associated components.
Key Skills/Experience Required:
  1. IBM iSeries Expertise: Proficiency in operating system upgrades, security management, high availability setup, performance analysis, and system monitoring.
  2. Problem Solving: Strong troubleshooting skills to trace and resolve root causes of system issues.
  3. Technical Leadership: Act as a technical mentor for the iSeries team, offering guidance and acting as the primary point of contact for non-application queries.
  4. Infrastructure Management: Experience managing IBM Power8 architecture (servers, tape drives, SAN, VIOS, HMC) and maintaining compliance with PTFs, certificates, and licenses.
  5. Optimization & Cost Management: Identify synergies and propose innovative solutions to reduce operating costs and maximize resources.
  6. Documentation & Compliance: Ensure all technical documentation is up to date and maintain compliance with data governance and risk management policies.
  7. Collaboration: Engage in knowledge sharing and actively support testing teams with any requests.
  8. Performance Monitoring: Conduct regular performance analysis and maintain security policies across all iSeries partitions.
Person Specification:
  • Client-Facing Role: Strong communication and interpersonal skills to engage with both internal teams and external stakeholders.
  • Team Collaboration: Demonstrates a collaborative and supportive approach, working well with team members and leading by example.
  • Leadership & Initiative: Assertive and proactive in identifying areas for improvement and driving technical solutions.