Operations Support Manager

4 weeks ago

Loughton, Shropshire, United Kingdom Regen Solutions Full time

Operations Management Assistant
Regen Solutions
Competitive Salary
Maintenance Services

This role presents an excellent opportunity for an Operations Management Assistant to become part of a dynamic team at Regen Solutions.

Key Responsibilities:

  • Lead and inspire a team of supervisors to provide outstanding customer service, ensuring high levels of client satisfaction through effective recruitment, training, and performance management.
  • Ensure all operations are conducted safely and responsibly, maintaining cleanliness and minimizing disturbances.
  • Meet client performance metrics by ensuring timely completion of maintenance tasks within budget and quality standards.
  • Oversee the scheduling of operatives and contractors, enhancing efficiency and productivity.
  • Collect and analyze performance data to ensure targets are consistently achieved.
  • Conduct thorough inspections of both planned and vacant properties, delivering detailed reports and specifications.
  • Authorize work orders, variations, and invoices in line with established guidelines.
  • Perform pre- and post-inspections to guarantee value and quality.
  • Maintain accurate records in operational ICT systems to support financial and performance reporting.
  • Collaborate with material suppliers to optimize productivity and reduce turnaround times.
  • Monitor subcontractor performance to ensure compliance with standards and deadlines.
  • Conduct regular audits of van stock and equipment.
  • Implement health and safety protocols, including staff training and risk assessments.
  • Work with internal teams to identify and address any issues.
  • Utilize communication tools effectively among staff.
  • Engage with the Customer Feedback team to address client feedback in accordance with company policies.
  • Identify opportunities for service enhancements and innovations.
  • Represent the organization professionally in various forums.
  • Adapt to flexible working hours to meet service demands.
  • Participate in on-call duties as necessary.
  • Uphold governance standards, ensuring operational effectiveness and risk management.
  • Contribute to projects aimed at enhancing service delivery for the community and partners.
  • Assist in monitoring the financial performance of maintenance streams, ensuring productivity and profitability targets are met.
  • Provide support across other operational areas as needed.
  • Embody the core values of teamwork, ownership, commercial thinking, and customer focus.

Essential Qualifications and Skills:

  • Relevant professional qualification or equivalent experience.
  • Understanding of safeguarding issues relevant to the role.
  • Successful completion of a DBS check is mandatory.
  • Valid driving license and access to a vehicle for site visits.
  • Experience managing a diverse team in the maintenance sector.
  • Knowledge of health and safety regulations affecting operatives and subcontractors.
  • Experience in planning and overseeing maintenance for both vacant and occupied properties.
  • Ability to prepare specifications and manage contractor costs effectively.
  • Proficient in using data to enhance service delivery and productivity.
  • Experience with van audits and optimizing trade-specific stock.
  • Strong problem-solving skills and ability to handle challenges positively.
  • Proficient in ICT systems, with the ability to analyze and report on financial and performance data.
  • Supportive of new technology and methodologies to improve service quality.
  • Commitment to continuous professional development in the building maintenance field.
  • Excellent communication and interpersonal skills, with a strong focus on customer service and negotiation.

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