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Office and E-Commerce Operations Manager

2 months ago

Loughton, Shropshire, United Kingdom Colville Search Limited Full time
About the Role

We are seeking a highly skilled and experienced Office and E-Commerce Manager to join our team at Colville Search Limited. This is a unique opportunity to blend your skills in office management, e-commerce optimization, and customer support to drive operational efficiency and enhance the online shopping journey.

Key Responsibilities
  • Office Management:
    • Oversee the smooth operation of the office, including facilities, vendors, procurement of supplies, and management of the Office budget / P&L as agreed with the General Manager.
    • Manage administrative functions such as filing systems, correspondence and mail handling.
    • Manage IT vendors and staff equipment essentials with support from finance.
    • Arrange and manage travel bookings for staff, ensuring cost-effectiveness and alignment with budget approvals.
    • Ensure compliance with health and safety regulations, conducting regular safety checks and implementing office protocols.
    • Plan and execute the company's social calendar and events to budget, fostering a positive office culture.
    • Oversee office hygiene and environment standards, ensuring a clean and welcoming workspace.
    • Lead the onboarding process for new staff, managing affiliated administrative tasks to ensure a smooth integration.
  • E-Commerce Management:
    • Manage and optimize the company's e-commerce platform and online channels, ensuring a seamless customer experience from product search to checkout, managing all 3rd party suppliers to target and budget, as agreed with the General Manager.
    • Oversee stock management, product listings, inventory management, and order processing to ensure accurate and timely fulfilment.
    • Implement and manage online promotions, pricing strategies, and product updates in coordination with the sales and marketing teams.
    • Work with 3rd party suppliers to analyze website performance metrics, customer behavior, and sales data to optimize our e-commerce channels.
    • Report on E-Commerce KPIs, as agreed with the General Manager, and use these to identify opportunities to improve these channels.
    • Ensure adherence to all relevant GDPR, personal privacy and customer protection legislation through all of the online channels.
  • Customer Experience:
    • Integrate and manage customer support channels, ensuring timely and effective resolution of inquiries and issues.
    • Work with the Data Team to analyze customer feedback to continuously improve the online shopping experience.
    • Implement personalization features and targeted marketing strategies to boost customer engagement and retention.
  • Cross-Functional Collaboration:
    • Work closely with the sales, marketing, and IT teams to align office operations and e-commerce strategies with overall business goals.
    • Collaborate with the Logistics team and 3rd party partners to ensure efficient and cost-effective order fulfillment and delivery.
    • Support the execution of marketing campaigns by coordinating online promotions and ensuring consistent brand messaging.
    Requirements
    • 4+ years proven success in sales roles within the food & beverage industry – ideally with mid-challenger or larger brands, bringing best practice in this area into the business.
    • Strong understanding of health and wellness trends.
    • Ability to think creatively and strategically with a growth mindset.
    • Proven sales experience with a track record of hitting targets across multiple channels.
    • Understanding of P&L management.
    • Proven track record of successfully managing Offices, business support and back-end E-Commerce channels.
    What We Offer

We offer a competitive salary range of GBP 45,000, with a bonus (discretionary). Our working hours are Monday to Friday, 08:30 – 16:30, with a hybrid working model allowing for flexibility and work-life balance.