Retail Supervisor
3 weeks ago
Position Overview
At Charles Tyrwhitt, our mission is to simplify the process for men to dress elegantly, and this is only achievable through our dedicated teams.
We are currently seeking a Retail Supervisor for our upcoming store in York, which will be a fresh addition to our retail portfolio.
Key Responsibilities
The Retail Supervisor plays a crucial role in the leadership hierarchy of the store, with the primary goal of guiding and inspiring the sales team to surpass targets, optimize key performance indicators, and provide exceptional customer service.
Your influence will help cultivate a professional and enjoyable store atmosphere, fostering a winning attitude in both service and sales, while promoting colleague engagement and setting a strong example.
The Supervisor will possess in-depth knowledge of CT products, customer service, and sales techniques, and will be responsible for training the sales team, encouraging the utilization of training resources to empower the team to excel.
Additionally, the Supervisor will assist in managing various operational, compliance, and administrative tasks to ensure the store operates smoothly, adhering to company policies, health and safety regulations, and security protocols.
Candidate Profile
This position requires individuals with prior experience in a retail environment, preferably with some exposure to management roles (though this is not a strict requirement).
The most critical attribute we seek is a genuine passion for customer service and a proven ability to prioritize this while achieving strong sales results.
Our work culture at CT is vital to us, and we look for individuals who resonate with our three core principles: "BE the BOSS", "BE the CUSTOMER", and "BE the BEST".
As a dynamic and innovative business, we believe that collaboration is essential for success.
We are in search of dedicated individuals with a proactive mindset.
What We Offer
- Competitive salary along with an attractive quarterly bonus structure
- Uniform allowance for retail staff, refreshed biannually.
- An entrepreneurial atmosphere that encourages experimentation and innovation to propel the business forward
- Immediate access to employee discounts, applicable not only at CT but also at partner brands
- Support for commuting through our cycle-to-work scheme and relocation assistance for career advancement
- A commitment to creating a fun workplace, with a dedicated fund for team activities, celebrations, and social events
- A strong focus on corporate social responsibility, partnering with various charities and sustainability initiatives as part of our ethos
- The Tyrwhitt Academy will facilitate your professional growth, offering training in product knowledge, customer service, and other essential skills, along with apprenticeship opportunities while earning a full salary.
About Us
Founded by Nicholas Charles Tyrwhitt Wheeler, our journey began with the vision of creating high-quality shirts at accessible prices. We believe that every man, regardless of size or budget, should have access to a proper shirt.
Over three decades later, while we remain renowned for our exceptional shirts, our offerings have expanded to encompass a complete wardrobe solution for men, ensuring they receive exactly what they desire, when and how they want it.
Our flagship store is located in a prestigious area, complemented by our Global Head Office and additional locations to support our retail and online presence across various regions.
At Charles Tyrwhitt, we are committed to ethical practices, ensuring our products are made sustainably, our business benefits our employees, customers, and suppliers, and we actively contribute to charitable causes.
We continuously assess our social and environmental impact, striving for improvement.
Our Culture
We genuinely care about our people, embodying the phrase "Give a shirt".
Our team, known as Tyrwhitteers, is a diverse and passionate group, thriving in a fun, engaging, and rewarding environment, empowered by our three guiding beliefs: "BE the BOSS", "BE the CUSTOMER", and "BE the BEST".
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