Bobbi Brown

Job Overview

The Retail Counter Supervisor plays a crucial role in enhancing the Brand's presence by driving sales and increasing market share while maintaining a consumer-centric approach.

Key Responsibilities:

• Project a professional and credible Brand image to all consumers, both internal and external.
• Boost sales through effective selling techniques, exceptional service, and maintaining high retail standards.
• Contribute to operational efficiencies by adhering to company procedures and guidelines.
• Understand and meet daily and weekly sales targets.
• Stay informed about additional sales opportunities, including events and digital channels.
• Monitor competitor activities and identify missed opportunities.
• Utilize social media effectively to enhance the Brand image and drive business growth.
• Implement the Brand Strategy and develop a localized plan for success.
• Organize and execute local marketing initiatives and events in alignment with retailer activities.
• Ensure excellence in service delivery by establishing measures for continuous improvement and fostering a culture of exceptional customer experiences.
• Act as a Brand Ambassador, embodying and promoting Brand values.
• Manage refunds and complaints in accordance with company policies, ensuring satisfactory resolutions.
• Leverage digital tools to maintain up-to-date knowledge of products and trends.
• Develop strategies for consumer recruitment and retention to cultivate a loyal customer base.
• Maintain a comprehensive understanding of products to provide an industry-leading customer experience.

Operational Excellence:

• Plan and ensure the highest standards of product presentation, cleanliness, and pricing.
• Conduct daily reviews of retail standards to ensure compliance.
• Oversee stock deliveries and related administrative tasks within company timelines.
• Ensure adherence to all audit processes and take corrective actions where necessary.
• Fulfill information requests accurately and within set deadlines.
• Minimize stock loss by following company security policies and procedures.
• Maintain a safe environment for consumers by adhering to company and retailer policies.
• Achieve a minimum overall grading of 'Acceptable' during audits related to health and safety responsibilities.

Commercial Acumen:

• Manage daily stock replenishment and take necessary actions to optimize performance.
• Maximize sales performance by analyzing commercial reports prior to decision-making.
• Plan and execute visual merchandising layouts according to guidelines and timelines.
• Identify stock package issues and take corrective measures, informing management as needed.
• Effectively manage promotions and discounts in line with company policies.
• Recognize trends and provide suggestions to enhance product performance.

Qualifications:

• Experience in a dynamic retail or customer-facing environment.
• Proven ability to drive personal development.
• Strong commercial awareness and understanding of the industry.