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Order Desk Coordinator

2 months ago

StratforduponAvon, Warwickshire, United Kingdom HR EMPLOYMENT BUREAU LIMITED Full time

Job Summary:

We are seeking a highly skilled and experienced Customer Service Representative to join our team at HR Employment Bureau Limited. As an Order Desk Coordinator, you will be responsible for providing exceptional customer service to our clients and stakeholders.

Key Responsibilities:

  • Manage customer inquiries and complaints in a timely and professional manner.
  • Work closely with internal teams to update on the progress of all orders/installations that have fallen into delay.
  • Update the Salesforce CRM system and live trackers to ensure accurate and up-to-date information.
  • Prepare daily and weekly reports to internal teams to ensure seamless communication.
  • Keep customers updated throughout the installation process to ensure a positive experience.
  • Efficiently manage cases from start to completion, ensuring timely resolution.
  • Previous experience in Customer Service/Administration/Co-ordination is essential.
  • Proficiency in using a CRM, ideally Salesforce, with training provided for Word, Excel, and Outlook.
  • Attention to detail is crucial for data checking and accuracy.

Requirements:

  • Previous experience in a similar role, preferably in the Telecoms/Engineering sector.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and as part of a team.