Sales Operations Coordinator
2 months ago
About Carwow
Carwow is a leading online car-changing platform that connects buyers and sellers of vehicles. As a pioneer in the industry, we're committed to revolutionizing the way people buy and sell cars.
The Role
We're seeking a highly skilled Sales Support Advisor to join our team. As a Sales Support Advisor, you will play a crucial role in ensuring our customers have a seamless and positive experience when selling a vehicle, and helping our dealers source stock simply and efficiently.
Key Responsibilities
- Customer Interaction: Engage with customers through various channels and provide information, assistance, and guidance during their car selling journey.
- Sales Team Support: Collaborate closely with the sales team to assist them in managing administrative tasks.
- Documentation: Review service history documentation that has been uploaded by sellers, removing any personal identifiable information to ensure GDPR compliance.
- Conflict Resolution: Address general customer concerns and resolve issues in a professional and courteous manner, escalating to the appropriate team members when necessary.
- Dealer Communication: Answer dealer queries through the intercom system, updating internal CRM systems and forwarding requests to the appropriate department.
- Administrative Tasks: Perform administrative duties such as confirming the collection of vehicles, and amending tagging of photos to ensure customer listings are displayed correctly.
- Reporting: Prepare regular reports on customer interactions, feedback, and sales performance.
Requirements
We're looking for a highly motivated and organized individual with excellent customer service skills and experience working with clients. You should be able to work effectively in a fast-paced environment and have strong organizational skills to manage tasks and ensure timely completion.
What We Offer
- Competitive Salary: A competitive salary to fund your lifestyle.
- Hybrid Working: The flexibility to work from home and in the office.
- Benefits Package: A comprehensive benefits package, including pension contributions, share options, and private healthcare.
- Learning and Development: Opportunities for career growth and development, including training and mentorship programs.
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