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Client Support Specialist
2 months ago
About Foodhub
At Foodhub, we're a rapidly growing company that's changing the takeaway industry. We're looking for talented individuals to join our team as a Contact Centre Advisor.
Our Culture
We're a family-oriented company that values teamwork and inclusivity. Our team members are enthusiastic, determined, and curious, and we encourage them to ask questions, drive change, and share ideas.
The Role
As a Contact Centre Advisor, you'll be at the heart of everything we do - helping our customers. You'll take full responsibility for all issues that you come across, delivering end-to-end customer service. You'll be fully trained in every aspect of the client experience and will be provided with training on the entire industry.
Key Responsibilities
- Provide exceptional customer service, resolving client queries and issues in a timely and professional manner.
- Take ownership of client relationships, building trust and rapport to deliver a positive experience.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Stay up-to-date with industry developments and best practices to continuously improve client service.
What We're Looking For
We're seeking individuals who are passionate about delivering exceptional customer service, are open-minded and proactive, and have a strong work ethic. If you're a team player who is committed to making a difference, we'd love to hear from you.
Benefits
- Competitive rate of pay
- 33 days annual leave pro rata (including Bank and Public Holiday)
- Option to buy an extra 5 days holiday per annum
- Standard 3% employer pension contribution
- Bupa Select Complete (Medical History Disregarded) for self and immediate family at a substantially discounted rate.
- Death in service - 4x salary from day 1
- Gym contribution - £30 per month
- Enhanced paternity leave of 2 weeks full pay
- Full and Part-paid Accredited Training
- Discount Hub - Apple products up to 15% off
- Cycle to Work Salary Sacrifice Scheme
- Tech Salary Sacrifice Scheme
- Employee Assistance Programme accessible for all employees and their immediate families, including up to 6x face to face counselling sessions per year
