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Emergency Response Coordinator

2 months ago

Glasgow, Glasgow City, United Kingdom Bield Housing and Care Full time
About the Role

We are seeking a skilled and compassionate individual to join our Alarm Receiving Centre team as an Emergency Call Handler. As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers, ensuring their safety and well-being in times of crisis.

Key Responsibilities
  • Respond to incoming alarm and voice calls, assessing the situation and coordinating next steps to ensure customer safety
  • Use effective communication skills to build rapport with customers, providing reassurance and support in challenging situations
  • Work collaboratively with the team to ensure a 24-hour alarm response service is provided every day of the year
  • Participate in ongoing training and development to enhance skills and knowledge
Requirements
  • Strong communication and interpersonal skills
  • Ability to remain calm and composed in high-pressure situations
  • Keyboard skills to capture information accurately
  • Adaptable and flexible, with a willingness to learn and take on new challenges
What We Offer

We provide a competitive salary, reviewed annually, and a generous annual leave entitlement. We also offer a comprehensive training program, a supportive team environment, and opportunities for professional growth and development.

How to Apply

If you are a motivated and compassionate individual with a passion for providing care and support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].