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Part Time Team Leader

1 month ago

Glasgow, Glasgow City, United Kingdom Bield Housing and Care Full time

Join Bield Housing & Care as a Part Time Team Leader and take on a challenging role that requires effective people management skills, data analysis, and a passion for providing care and support to people.

About the Role

As a Part Time Team Leader, you will be responsible for leading and developing a small team of Emergency Call Advisors who react to incoming emergency alarm and voice calls, providing advice and support to our customers.

You will work with the system BR24 use, effectively analysing data to support decision making, reviewing processes and procedures to identify improvements, and constructively feeding back quality checks to the team to support continuous improvement.

About You

  • Effective people management skills to lead, supervise and develop staff
  • Confident, resilient, and proactive
  • Data Analysis skills and organisation skills - essential to collate, analyse and interpret data from a wide variety of sources
  • Excellent listening and communication skills are essential
  • Adaptable to change and new ways of working
  • Strong IT skills to enable you to navigate our systems efficiently & a high level of accuracy when inputting information & completing concise but factual incident reports
  • A genuine passion for providing care and support to people.
  • Previous experience of working with vulnerable/elderly people is desirable as this will help you demonstrate the high level of empathy we are looking for.

What We Offer

  • Competitive salary, reviewed annually
  • Excellent holidays, up to 34 days each year (pro rata for part-time employees)
  • The option to buy or sell holidays each year
  • A wide range of learning and development activities including management & leadership programmes, job related training and qualifications to ensure your continuous progress
  • Cycle to work scheme
  • Full & comprehensive training will be provided, as well as supportive team and peer support to help you deal with the many differing situations handled by the team on a daily basis

Our Recruitment Process

  • Face to face interview
  • A 3-week training period introducing you to the dynamic service, followed by peer-to-peer shift support for minimum of two weeks - this will allow you to develop an understanding of the role whilst building confidence