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Service Manager

2 months ago


Canterbury, Kent, United Kingdom Command Recruitment Full time

Job Summary:

We are seeking a highly motivated and experienced Service Manager to join our team at Command Recruitment. As a Service Manager, you will be responsible for overseeing the day-to-day operations of our busy workshop, ensuring that our customers receive exceptional service and that our team is motivated and productive.

About the Role:

  • Manage and control the Service Reception, Service Administration office, MOT Bays, Workshop, and Valeting Department.
  • Lead a team of Service Advisors, Technicians, and Drivers to achieve sales and customer satisfaction targets.
  • Develop and implement strategies to improve customer satisfaction, sales, and productivity.
  • Collaborate with senior management to achieve business objectives and goals.

Key Responsibilities:

  • Recruit, train, and develop a high-performing team.
  • Manage and control budgets, inventory, and resources.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Develop and maintain relationships with customers, suppliers, and partners.

Requirements:

  • Proven experience as a Service Manager or in a similar role.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to analyze data, identify trends, and make informed decisions.
  • Strong problem-solving and conflict resolution skills.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.