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Senior Client Service Manager
2 months ago
We are seeking a highly skilled and experienced Senior Client Service Manager to join our team at Epsilon. As a key member of our organization, you will be responsible for leading our e-commerce strategy and customer success initiatives.
Key Responsibilities- Team Leadership: Manage and motivate a team of customer success managers to achieve business objectives.
- Performance Management: Set performance goals, provide consistent feedback, and ensure ongoing professional development for team members.
- E-commerce Strategy: Develop and execute e-commerce strategies for key client portfolios, ensuring alignment with business objectives.
- Campaign Execution: Collaborate with UX designers and technical account managers to ensure quality and timeliness of campaign builds.
- Client Renewal: Manage the client renewal process from commercial negotiation to contract finalization.
- Commercial Execution: Identify and manage commercial execution of expansion opportunities within client portfolios.
- Performance Reporting: Prepare and present monthly performance reviews for individual clients, highlighting key performance metrics and recommendations for future strategies.
- Collaboration: Work closely with other departments globally, such as product development and data analytics, to ensure e-commerce strategies align with the overall business strategy.
- 5+ years of client management experience in e-commerce or Martech.
- Strong understanding of digital marketing, e-commerce, and marketing technology.
- Analytical mind with ability to dive deep into data, identify patterns, and generate insights for customer benefit.
Epsilon is a leading marketing technology company that helps brands personalize experiences for millions of people. We offer cutting-edge technology, solutions, and services that enable marketers to deliver personalized advertising to over 200 million individuals. Our best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging, and loyalty solutions.
