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Customer Service Desk Operative
2 months ago
We are seeking a highly motivated and organized Customer Service Desk Operative to join our team in Bicester, UK. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various channels, including telephone and digital platforms.
Key Responsibilities:- Receive, record, and resolve customer queries in a timely and professional manner.
- Refer unresolved Tier 1 tickets to Tier 2/3 or Team Leader as necessary.
- Communicate all responses back to the customer in a clear and concise manner.
- Perform other duties assigned by the Team Leader.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and prioritize workload effectively.
- Strong IT skills and experience working in a call centre environment (preferably).
- BPSS clearance required.
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
At Leidos, we are passionate about delivering exceptional customer service and are committed to creating a positive and inclusive work environment. If you are a motivated and customer-focused individual who is looking for a new challenge, please apply today.
