Customer Service Desk Operative
4 weeks ago
We are seeking a highly motivated and organized Customer Service Desk Operative to join our team in Bicester, UK. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various channels, including telephone and digital platforms.
Key Responsibilities:- Receive, record, and resolve customer queries in a timely and professional manner.
- Refer unresolved Tier 1 tickets to Tier 2/3 or Team Leader as necessary.
- Communicate all responses back to the customer in a clear and concise manner.
- Perform other duties assigned by the Team Leader.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and prioritize workload effectively.
- Strong IT skills and experience with customer service software.
- Previous experience in a call centre environment is preferred but not required.
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- BPSS clearance is required for this role.
At Leidos, we are passionate about delivering exceptional customer service and creating a positive experience for our customers. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.
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Customer Service Desk Operative
3 weeks ago
Bicester, Oxfordshire, United Kingdom 00089 Leidos Europe LTD Full timeCustomer Service Desk Operative Role OverviewLeidos is seeking a Customer Service Desk Operative to join the team in Bicester. The Customer Service Desk operates a Jira-based customer service tool called Komodo, offering customers a dynamic and flexible approach to raising tickets.Key Responsibilities:Receive, record, and resolve customer queries by...
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Customer Service Desk Operative
4 weeks ago
Bicester, Oxfordshire, United Kingdom 00089 Leidos Europe LTD Full timeCustomer Service Desk OperativeProgramme: LCSTLocation: Bicester, UKWe're looking for a dedicated individual to join our teamRole Overview:Leidos is seeking a Customer Service Desk Operative to join our team in Bicester. The Customer Service Desk operates a Jira-based customer service tool called Komodo, offering customers a dynamic and flexible approach to...
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Customer Service Desk Operative
4 weeks ago
Bicester, Oxfordshire, United Kingdom 00089 Leidos Europe LTD Full timeCustomer Service Desk OperativeProgramme: LCSTLocation: Bicester, UKWe're looking for a dedicated individual to join our teamRole Overview:Leidos is seeking a Customer Service Desk Operative to join our team in Bicester. The Customer Service Desk operates a Jira-based customer service tool called Komodo, offering customers a dynamic and flexible approach to...
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Customer Service Desk Operative
2 months ago
Bicester, Oxfordshire, United Kingdom 00089 Leidos Europe LTD Full timeCustomer Service Desk OperativeProgramme: LCSTLocation: Bicester, UKWe're looking for a dedicated individual to join our teamRole Overview:Leidos is seeking a Customer Service Desk Operative to join our team in Bicester. The Customer Service Desk operates a Jira-based customer service tool called Komodo, offering customers a dynamic and flexible approach to...
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Customer Service Desk Operative
4 weeks ago
Bicester, Oxfordshire, United Kingdom 00089 Leidos Europe LTD Full timeCustomer Service Desk OperativeProgramme: LCSTLocation: Bicester, UKWe're looking for a dedicated individual to join our teamRole Overview:Leidos is seeking a Customer Service Desk Operative to join our team in Bicester. The Customer Service Desk operates a Jira-based customer service tool called Komodo, offering customers a dynamic and flexible approach to...
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Customer Service Desk Operative
4 weeks ago
Bicester, Oxfordshire, United Kingdom 00089 Leidos Europe LTD Full timeCustomer Service Desk OperativeProgramme: LCSTLocation: Bicester, UKWe're looking for a dedicated individual to join our teamRole Overview:Leidos is seeking a Customer Service Desk Operative to join our team in Bicester. The Customer Service Desk operates a Jira-based customer service tool called Komodo, offering customers a dynamic and flexible approach to...
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Customer Service Desk Operative
2 months ago
Bicester, Oxfordshire, United Kingdom 00089 Leidos Europe LTD Full timeCustomer Service Desk OperativeProgramme: LCSTLocation: Bicester, UKWe're looking for a dedicated individual to join our teamRole Overview:Leidos is seeking a Customer Service Desk Operative to join our team in Bicester. The Customer Service Desk operates a Jira-based customer service tool called Komodo, offering customers a dynamic and flexible approach to...
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Customer Service Desk Operative
2 weeks ago
Bicester, Oxfordshire, United Kingdom 00089 Leidos Europe LTD Full timeCustomer Service Desk Operative Role OverviewLeidos is seeking a Customer Service Desk Operative to join the team in Bicester, UK. The Customer Service Desk operates a Jira-based customer service tool called Komodo, offering customers a dynamic and flexible approach to raising tickets.Key Responsibilities:Receive, record, and resolve customer queries by...
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Customer Service Desk Operative
2 weeks ago
Bicester, Oxfordshire, United Kingdom 00089 Leidos Europe LTD Full timeCustomer Service Desk OperativeProgramme: LCSTLocation: Bicester, UKWe're looking for a Customer Service Desk OperativeThe Customer Service Desk operates a Jira based customer service tool called Komodo which offers customers a dynamic and flexible approach to raising tickets with the Customer Service Desk.This role joins a team of 12 employees and the role...
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Customer Service Desk Operative
3 weeks ago
Bicester, Oxfordshire, United Kingdom 00089 Leidos Europe LTD Full timeCustomer Service Desk Operative Role OverviewLeidos is seeking a Customer Service Desk Operative to join the team in Bicester. The Customer Service Desk operates a Jira-based customer service tool called Komodo, offering customers a dynamic and flexible approach to raising tickets.This exciting role joins a team of 12 employees and will be of a very fast...
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