Customer Service Desk Operative

4 weeks ago

Bicester, Oxfordshire, United Kingdom 00089 Leidos Europe LTD Full time

Customer Service Desk Operative

Programme: LCST

Location: Bicester, UK

We're looking for a dedicated individual to join our team

Role Overview:

Leidos is seeking a Customer Service Desk Operative to join our team in Bicester. The Customer Service Desk operates a Jira-based customer service tool called Komodo, offering customers a dynamic and flexible approach to raising tickets.

This exciting role will be part of a team of 12 employees, working in a fast-paced environment. Operators will provide support to customers on Operations/Exercises across the UK and worldwide 24/7, 365 days a year. A full training package will be provided for all successful applicants.

Key Responsibilities:

  • Receive, record, and resolve customer queries by telephone/Komodo.
  • Refer unresolvable Tier 1 tickets to Tier 2/3 or Team Leader.
  • Communicate all responses back to the Customer in a polite and professional manner.
  • Perform any other duties assigned by your Team Leader.

What We Need from You:

  • Communicate clearly and succinctly, both verbally and in writing.
  • Work under pressure and prioritise workload to ensure Operational needs are met.
  • Establish yourself as a team player and be welcoming and accepting of everyone.
  • Good IT skills.
  • Previous experience in a call centre environment is preferred, but full training will be given.

Working Hours:

  • 40 hours per week, Monday-Friday 08:00-16:30.
  • The role is a combination of office and home working.

Clearance Requirements:

  • BPSS to start.
  • BPSS for the role.

What We Offer:

At Leidos, we are passionate about customer success, united as a team, and inspired to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.

We provide an employment package that attracts, develops, and retains the best talent. Our reward scheme includes:

  • Contributory Pension Scheme.
  • Private Medical Insurance.
  • 33 days Annual Leave (including public and privilege holidays).
  • Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays, and a cycle to work scheme).

Commitment to Diversity:

We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone.

Who We Are:

The Leidos UK Ministry of Defence programme is a critical effort to enhance and improve the UK's defence supply chain. The programme provides essential services such as storage and distribution for the MOD's materiel, including a global freight service and the procurement and inventory management of 70,000 commodity NATO Stock Number (NSNs).

Working together as Team Leidos, we are helping to transform the UK's defence supply chain by providing an integration of a complex mixture of services, at low risk, using a modern suite of systems that will deliver one version of the truth. For the first time, the MOD will see the whole picture, as it is happening.

What Makes Us Different:

We are at the forefront of machine learning, AI, cyber security, and solutions. Using your skills in the technology frontline, you can help build a safer world. You can change.

We empower our people to work flexibly, whether from home, the office, or on customer sites. We give you the digital tools and flexibility to work smarter and align your needs and ours.

We believe that extraordinary people need opportunities to grow, learn, and inspire others. At Leidos, we invest in technical academies, career rotations, and career development plans that enhance your future.

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