Security Operations Manager
2 weeks ago
About Prime Trading Group
Prime Trading Group is a leading provider of security systems and guarding services to blue-chip clients across the UK. Our company is headquartered in Glasgow and has a strong presence in the industry.
Job Summary
We are seeking a highly skilled Security Operations Manager to join our team. The successful candidate will be responsible for carrying out site visits to ensure the integrity and security of client sites and assets.
Key Responsibilities
- Monitor company service delivery on client deployments
- Investigate incidents to understand root cause
- Advise clients of areas of coverage and non-coverage
- Risk manage all aspects of our service delivery
- Ensure key terms are upheld
- Ensure service delivery is in line with company SLAs
- Areas of non-coverage reporting and coverage plans
- Point of Contact (POC) for the Monitoring Station for advice on out-of-hours incidents and potential attendances for serious incidents
Key Duties
- Technology - Post-installation service visits and checks, quarterly service visits, daily site visits, area of non-cover reports
- Ensure KPIs are in line with targets
- Incident response for client site issues where required
- Full and reconfiguration surveys on deployable systems technologies
- Liaise with engineering regarding faults, issues, and reportable events
- Be commercially aware in regard to business opportunities
- Prompt client resolution and incident sign-off
- Explain technology system capabilities and limitations/qualify client's expectations
- Be commercially aware and bill for client-led issues: damaged products, power, incidents, or multiple reconfigurations of deployed systems
- Multi-department liaison managing fault visits, system reconfigurations, technology installation surveys
About You
Candidates must have:
- A valid frontline SIA license
- Minimum 3 years security management experience with a good understanding of CCTV systems, investigations, and operations
- Must have good working knowledge of Windows-based systems (Microsoft Word, Microsoft Excel, Outlook)
- Able to create reports with clear and concise information
Equal Opportunities
Prime Trading Group is committed to promoting equal opportunities for all, irrespective of color, race, religion or belief, ethnic or national origins, gender, marital/civil partnership status, sexuality, disability, or age.
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