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Technical Support Specialist

3 months ago

Peterborough, Peterborough, United Kingdom Brook Street Full time

About the Role

Brook Street is collaborating with a reputable organization seeking a dedicated Service Desk Analyst to enhance their growing team.

This organization provides exceptional benefits along with a contemporary office environment.

Working Hours

Standard hours are from 9 AM to 5:30 PM, with the flexibility of hybrid work arrangements (2-3 days working from home).

Location

Situated in a prime city center location.

Key Responsibilities

  • Deliver front-line technical support to users within the organization, addressing various hardware, software, and peripheral issues.
  • Document and resolve service tickets in accordance with established SLAs.
  • Possess a technical mindset with a genuine interest in IT; prior experience is not mandatory as comprehensive training will be provided.
  • Exhibit a positive and proactive attitude.
  • Demonstrate the ability to perform effectively under pressure and in a fast-paced environment.
  • Showcase strong active listening skills.
  • Communicate effectively with a customer-focused approach.
  • Maintain attention to detail and possess problem-solving capabilities.
  • Exhibit a willingness to learn and grow professionally.

What We Offer

  • A competitive salary of up to £27,000.
  • Access to an on-site gym.
  • 25 days of annual leave plus bank holidays.
  • Flexible hybrid working options.
  • Employee Assistance Programme.
  • Opportunities for executive coaching and mentoring.
  • A modern and inviting workplace with complimentary refreshments and snacks.
  • Opportunities for career progression and professional development.
  • Reimbursement for city parking expenses.

If you believe you fit the profile, we encourage you to explore this opportunity further.