Luxury Hotel General Manager

2 weeks ago

Saint Andrews, Fife, United Kingdom Accor Full time
Job Description

As the General Manager of Fairmont St. Andrews, you will be responsible for embodying the essence of luxury hospitality. Your dynamic and hands-on approach will be fueled by a deep passion for developing people and fostering an entrepreneurial spirit. A true brand and guest ambassador, you will challenge conventions, consistently seek solutions, and infuse innovation into every facet of the hotel experience, particularly with a strategic emphasis on Rooms & Golf Operations.

Key Responsibilities
  • Act with an Open Mindset:
  • Embrace new ideas, adapt to change, and encourage a culture of innovation and continuous learning.
  • Demonstrate explicit knowledge and awareness of company standards as an integral role model.
  • Build quality relationships with the management team.
  • Create an environment that encourages innovation, challenges traditional thinking, and fosters a "speak-up" culture.
  • Create Positive Impact Working with Others:
  • Foster an inclusive and collaborative work environment, empowering colleagues to contribute their best and building strong relationships based on trust and respect.
  • Create a collaborative and inclusive environment where all colleagues are encouraged to provide input.
  • Actively listen to team members' ideas, concerns, and feedback and incorporate their input into decision-making processes.
  • Recognize and appreciate the contributions and well-being of colleagues.
  • Strive for Guest/Client Satisfaction:
  • Ensure exceptional guest experiences by understanding guest needs, exceeding expectations, and maintaining high service standards throughout the hotel.
  • Maintain product and service quality standards by conducting ongoing evaluations.
  • Handle VIP Guests and understand international protocols for government officials and royalty.
  • Monitor guest/client feedback, address concerns promptly, and implement improvements to optimize satisfaction.
  • Consistently Deliver Excellence:
  • Set high performance standards, lead by example, and drive a culture of continuous improvement and quality across all the hotel.
  • Maximize financial performance, control costs, and execute marketing and operational activities that produce results meeting or exceeding the hotel's business plan.
  • Preserve and maximize the hotel's assets.
  • Recognize and reward outstanding performance and celebrate achievements within the organization.
  • Enable Team Success:
  • Support the professional growth and development of colleagues through coaching, mentoring, and providing opportunities for learning.
  • Encourage individuals to take on challenging assignments and stretch their capabilities.
  • Provide regular feedback and guidance, recognizing achievements and offering constructive suggestions for improvement.
  • Create a safe and empowering environment where individuals feel comfortable taking risks, expressing their ideas, and learning from failures.
  • Create Clarity:
  • Clearly communicate goals, expectations, and strategies to your team.
  • Provide clear and concise instructions, guidance, and feedback to ensure clarity of roles and responsibilities.
  • Facilitate open and transparent communication within the team.
  • Proactively address ambiguity and resolve conflicts to promote clarity and foster a productive work environment.
  • Inspire for Top Performance:
  • Lead with passion and integrity, motivate and inspire others to achieve their best.
  • Develop people and promote integrity by fostering a positive and open culture, demanding fair and respectful behavior.
  • Market plans and ideas successfully, reducing key and complex ideas and messages to clear, memorable, and compelling statements.
  • Convince others, negotiate, debate, and find win-win solutions.

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