Customer Service Team Lead

1 month ago

Saint Neots, Cambridgeshire, United Kingdom ZipRecruiter Full time
German Customer Care Team Leader

We are seeking a highly motivated and experienced German speaking Customer Care Team Leader to join our team. As a key member of our Customer Care team, you will be responsible for leading a team of administrators to provide exceptional customer service to our network of associates.

Key Responsibilities:

  • Motivate and support a team of administrators to deliver excellent customer service
  • Lead a team of Customer Care Administrators to resolve complex customer queries and process orders
  • Conduct regular coaching and feedback sessions to develop team members' skills and knowledge
  • Collaborate with colleagues to ensure seamless communication and customer satisfaction
  • Develop and maintain product and process knowledge to provide expert customer service

Requirements:

  • Fluent in spoken and written German and English
  • Excellent coaching and feedback skills
  • Ability to work in a team and trust colleagues
  • Flexible and adaptable to changing priorities

What We Offer:

  • Competitive salary and benefits package
  • Opportunity to work in a dynamic and growing company
  • Flexible working arrangements, including remote work options
  • Professional development and training opportunities

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you

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