IT Support Specialist

2 weeks ago

Sheffield, Sheffield, United Kingdom Latcom plc Full time
{"title": "2nd Line IT Support Engineer", "description": "Job Summary

We are seeking a highly skilled 2nd Line IT Support Engineer to join our team at Latcom plc. As a key member of our IT department, you will be responsible for providing technical support to our end-users, troubleshooting and resolving IT issues, and assisting with the development and implementation of IT policies and procedures.

Key Responsibilities
  • Provide 1st and 2nd line support for end-users
  • Assist with the development and implementation of IT policies and procedures
  • Day-to-day administration of the network hardware, software, infrastructure, and end-users
  • Assist with IT network and systems issues
  • Provide remote monitoring and on-site system support
  • Support the EPOS, ticketing, and telephone system applications
  • Monitor IT security and support the administration functions
  • Support a number of IT projects, upgrades, and change programs
  • Ensure backups are working correctly
  • Manage Spam/Anti-virus systems
Requirements
  • Excellent communication and interpersonal skills
  • At least 2-3 years IT support experience in a similar role
  • Windows 10/Windows 11
  • Active Directory
  • Good analytical and organizational skills
  • Working knowledge of Microsoft Desktop OS
  • Good working knowledge of Microsoft 365 applications
  • Good working knowledge of MS Teams
  • Working knowledge of Wi-Fi in a commercial environment
What We Offer

We offer a competitive salary, a comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please submit your CV and a cover letter outlining your experience and qualifications for this role.", "keywords": "IT Support Engineer, 2nd Line, Windows 7/Windows 10, Windows Desktops, Active Directory, MS Office, networking skills"}

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