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Senior Client Relationship Manager

3 months ago

Reading, Reading, United Kingdom ISS Full time

Key Account Manager Position

Welcome to ISS, a premier provider of workplace and facility management solutions committed to enhancing operational efficiency. We are seeking a Key Account Manager who will play a pivotal role in ensuring service excellence, fulfilling contractual commitments, and uncovering growth avenues within the healthcare industry.

Key Responsibilities

  • Lead the operational advancement of Integrated Facility Services across the designated account
  • Create and sustain the Account Development Strategy involving essential stakeholders
  • Establish and oversee client engagements with an emphasis on innovative solutions
  • Manage workforce development and skill enhancement of team members
  • Guarantee service delivery aligns with contractual stipulations
  • Design and spearhead the execution of both Soft and Hard Services
  • Identify and mitigate operational and financial risks

Required Qualifications

  • Experience in Hard Facilities Management
  • Background in healthcare, particularly within Mental Health settings
  • Proven operations management expertise
  • Experience at a senior management level

About ISS

ISS is dedicated to conducting business with integrity and responsibility, placing individuals at the core of our operations. We provide a stimulating and fulfilling work environment where every employee has the chance to develop and contribute meaningfully. Our commitment to diversity and inclusion fosters a dynamic and innovative workplace.