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Claims Resolution Manager

2 months ago

Newcastle under Lyme, Staffordshire, United Kingdom Everpool Full time

We are currently recruiting for a Senior Claims Handler Repair Specialist to join our team at Everpool. As a key member of our claims team, you will be responsible for managing a caseload of claims, running the repair journey for customers, and being their primary point of contact.

Key Responsibilities:

  • Manage a caseload of claims, ensuring timely and effective resolution
  • Plan and coordinate the claim journey, working closely with contractors and customers to deliver the right outcome
  • Build strong relationships with customers, using effective communication skills to manage their expectations and deliver a positive experience
  • Provide coaching and support to contractors, advising on policy queries and ensuring compliance
  • Review and approve contractor variations or estimates from third-party suppliers

Requirements:

  • Previous experience in the insurance industry, specifically in household claims
  • Cert CII desirable but not essential
  • Proven customer service skills, with the ability to build strong relationships
  • Excellent IT skills, with the ability to use multiple systems, including Microsoft and bespoke packages

We are looking for a motivated and experienced claims professional to join our team. If you have a passion for delivering excellent customer service and a strong background in claims management, we would love to hear from you.