Aftermarket Engineer

7 days ago

Kempston Hardwick, Bedford, United Kingdom Mansell Recruitment Group Plc Full time
About the Role

Mansell Recruitment Group Plc is seeking an experienced Aftermarket Engineer to join their team as a Technical Support Specialist. This is an exciting opportunity for a skilled professional to provide technical and administrative support across all Aftermarket activities.

Key Responsibilities
  • Provide professional, rapid responses to customers, handling initial inquiries and preparing detailed proposals for all products.
  • Offer commercial and technical assistance to customers, including spare parts identification, provision of drawings, parts lists, and general technical support.
  • Proactively identify and secure further business opportunities with customers, undertaking proactive initiatives to secure enquiries and orders.
  • Prepare proposals and negotiate commercial terms and conditions to ensure additional business is gained through repairs, refurbishments, upgrades, and modpacks for existing machines.
  • Ensure all necessary information is inputted into the relevant ERP and CRM systems to ensure correct process flow throughout the business.
  • Assume responsibility for the management of projects undertaken, allocating resources to achieve successful completion.
  • Work with the Head of Commercial on proactive initiatives to increase opportunities for spare parts, reconditioning, upgrades, and contract sales.
  • Provide costing support within the company procurement framework, including sourcing components to maximize margins.
  • Work in accordance with company procedures and specific guidelines and terms of reference at all times.
Requirements
  • Mechanical or electrical engineering background.
  • Good understanding of technical drawings.
  • Excellent Microsoft Office skills.
  • MRP/ERP systems experience.
  • Experience of working in an Aftercare environment.
  • Desirable: Import/export international experience, CAD experience, experience working in the manufacturing industry, additional language (French/Spanish).
About the Company

Mansell Recruitment Group Plc is a leading recruitment agency specializing in the placement of skilled professionals in various industries. We operate as an Employment Agency for permanent positions and as an Employment Business for contract/temporary positions.

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