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Global Aftermarket Solutions Engineer

2 months ago

Kempston Hardwick, Bedford, United Kingdom Mansell Recruitment Group Plc Full time
About the Role

Mansell Recruitment Group Plc is seeking an experienced Aftermarket Engineer to join their team. As an award-winning manufacturing company and global leader in their field, they require a professional with a background in mechanical or electrical engineering and experience in a manufacturing environment.

Key Responsibilities
  • Provide technical and administrative support across all Aftermarket activities, including regular communication with global customers.
  • Offer commercial and technical assistance to customers, including spare parts identification, provision of drawings, parts lists, and general technical support.
  • Proactively identify and secure further business opportunities with customers and undertake proactive initiatives to secure enquiries and orders.
  • Prepare proposals and negotiate commercial terms and conditions to ensure additional business is gained through repairs, refurbishments, upgrades, and modpacks for existing machines.
  • Ensure all necessary information is inputted into the relevant ERP and CRM systems to ensure correct process flow throughout the business.
  • Manage projects undertaken, including allocating resources to achieve successful completion.
  • Work with the Head of Commercial on proactive initiatives to increase opportunities for spare parts, reconditioning, upgrades & contract sales.
  • Provide costing support within the company procurement framework, including sourcing components to maximise margins.
  • Work in accordance with company procedures and specific guidelines and terms of reference at all times.
Requirements
  • Mechanical or electrical engineering background.
  • Good understanding of technical drawings.
  • Excellent Microsoft Office skills.
  • MRP/ERP systems experience.
  • Experience of working in an Aftercare environment.
  • Desirable: Import/export international experience, CAD experience, experience working in the manufacturing industry, additional language (French / Spanish).