Personal Shopping Manager

1 month ago

Manchester, United Kingdom Selfridges Full time

Personal Shopping Manager

Role Overview

As a Personal Shopping Manager at Selfridges, you will be responsible for leading a team of sales and service experts to deliver exceptional customer experiences. Your primary goal will be to provide a bespoke service to customers from around the world, ensuring that every interaction is personalized and memorable.

Key Responsibilities

  1. Develop and implement business strategies to drive sales and productivity, while maintaining high service standards.
  2. Lead by example, delivering exceptional service to customers and motivating your team to do the same.
  3. Monitor external factors and competitor activity to stay responsive to customer needs.
  4. Create and execute plans to achieve sales and profit targets, ensuring budget and payroll are aligned with business objectives.
  5. Manage and develop your team, providing regular feedback and coaching to help them grow and succeed.
  6. Collaborate with various functions to ensure seamless delivery of customer requests and maintain relationships throughout the business.
  7. Ensure compliance with trading standards, health and safety legislation, and security standards.

The Ideal Candidate

We are looking for a sales and service expert who is commercially astute, a great communicator, and a natural leader. You should be able to build and maintain relationships with customers, team members, and stakeholders, while driving performance and enabling change.

KPIs

Sales: Total OB and concession sales (LY and Plan)
Service: NPS score
People: Absence, turnover, engagement, and pulse surveys
Payroll: Cash and percentage to sales

This role represents a summary of the responsibilities and expectations. However, all team members are expected to be flexible and adapt to changing business needs.

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