Personal Shopping Manager
1 month ago
Personal Shopping Manager
Role Overview
As a Personal Shopping Manager at Selfridges, you will be responsible for leading a team of sales and service professionals in delivering exceptional customer experiences. Your primary goal will be to provide a bespoke service to customers from around the world, ensuring that every interaction is personalized and memorable.
Key Responsibilities
- Develop and implement business strategies to drive sales growth, productivity, and customer satisfaction.
- Lead by example, delivering exceptional service to customers and motivating your team to achieve high standards.
- Monitor external factors and competitor activity to stay responsive to customer needs and market trends.
- Create and execute plans to achieve sales and profit targets, ensuring alignment with company goals and objectives.
- Manage and develop your team, providing regular feedback and coaching to help them grow and succeed.
- Collaborate with various functions across the business to ensure seamless delivery of customer requests and needs.
Requirements
- Proven sales and service expertise, with a track record of delivering exceptional customer experiences.
- Commercial acumen and ability to stay responsive to customer needs and market trends.
- Excellent communication and leadership skills, with the ability to motivate and develop a team.
- Collaborative mindset, with a willingness to work flexibly as part of a cross-functional team.
- Strong values alignment with Selfridges, with a commitment to delivering exceptional customer experiences.
KPIs
Sales - Total OB and concession sales (LY and Plan)
Service – NPS score
People – Absence, turnover, engagement and pulse surveys
Payroll – Cash and percentage to sales
This role summary represents a summary of the key responsibilities and requirements. However, all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.
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Manchester, United Kingdom Selfridges Full timePersonal Shopping ManagerRole OverviewAs a Personal Shopping Manager at Selfridges, you will be responsible for leading a team of sales and service experts to deliver exceptional customer experiences. Your primary goal will be to provide a bespoke service to customers from around the world, ensuring that every interaction is personalized and memorable.Key...
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Manchester, United Kingdom Selfridges Full timePersonal Shopping ManagerRole OverviewAs a Personal Shopping Manager at Selfridges, you will be responsible for leading a team of sales and service experts to deliver exceptional customer experiences. Your primary goal will be to provide a bespoke service to customers from around the world, ensuring that every interaction is personalized and memorable.Key...
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