Healthcare Administrative Coordinator

4 weeks ago

Keighley, Bradford, United Kingdom Modality Partnership Full time

Position Overview

The Modality Partnership AWC Division is seeking a full-time Healthcare Administrative Coordinator. The successful candidate will excel in administrative functions across the Modality AWC Division and the Partnership, ensuring precise and prompt management of patient documentation and correspondence. We are looking for committed individuals who embody our CARE values: Commitment, Accountability, Respect, and Excellence.

This role is ideal for those who are career-oriented and passionate about agile working, implementing effective solutions, and providing exceptional referral management support. The selected candidate will be dedicated to enhancing healthcare services within Primary Care to elevate patient care standards.

Employee Benefits

As part of our team, you will enjoy:

  • Enrollment in the NHS pension scheme
  • A minimum of 27 days of annual leave, plus 8 bank holidays (pro rata)
  • Access to employee discounts and benefits
  • Participation in the Employee Assistance Programme (EAP)
  • Opportunities for education and career advancement
  • Enhanced family-friendly policies
  • Flexible working arrangements
  • Wellbeing support initiatives

Key Responsibilities

This position encompasses a comprehensive administrative role; the candidate must demonstrate proficiency in essential skills such as effective communication, accurate document processing, and the ability to prioritize and manage workloads collaboratively with the broader team. The role involves working closely with local divisions and the National Modality Business Support Team to develop innovative operational strategies that align with the organization's strategic objectives.

This is not a conventional 9am-5pm position and does not involve direct patient interaction, as the focus is on providing back-office administrative support to the division. The role demands creativity, adaptability, and a strong commitment to teamwork to ensure the successful completion of tasks.

About Modality Partnership

We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients with a dedicated workforce. Our unique approach focuses on continuous improvement in service delivery through the adoption of innovative solutions that can be scaled across the organization. Your role will involve collaborating with key stakeholders to harmonize operational practices and enhance both patient and staff satisfaction. This position will equip you with a diverse set of administrative and operational skills, enabling you to drive sustainable improvements within Primary Care.

All employees are encouraged to participate in our employee benefits scheme and NHS pension scheme. We are committed to the professional development of our staff through educational and career pathways that align with our organizational values of CARE.

Modality Partnership is an Equal Opportunities Employer, dedicated to providing equal employment opportunities for all applicants in accordance with the Equality Act, 2010.

Job Responsibilities

For detailed information regarding the core responsibilities of this role, please refer to the supporting documents section.

You will thrive in this position if you possess a passion for administrative tasks and a desire to expand your knowledge within primary care. If you are innovative, organized, and motivated to identify and implement solutions that enhance the daily working environment, this role is for you. You will gain valuable insights as you contribute to improving our operational processes while collaborating closely with leadership teams to influence service enhancements.

Important Notes

The Modality Partnership reserves the right to close this vacancy at any time during the advertising period.

Pre-employment Requirements

Vaccination Status

As part of the recruitment process, we will verify the vaccination status of all new hires to manage individual and environmental risks. Support will be provided for those who may have questions regarding vaccinations. Certain roles may require mandatory vaccinations, and evidence will be requested where applicable.

Right to Work Verification

All candidates invited for an interview must provide proof of their right to work in the UK at that time.

Reference Checks

References must be obtained prior to commencing employment, with one reference being from your current or most recent employer.

Employment History Disclosure

Candidates must inform us of any employment gaps of six weeks or more.

Required Skills

Essential Skills

  • Strong customer service orientation
  • Excellent listening, communication, and interpersonal abilities
  • Proficient in problem analysis and resolution
  • Accurate typing and word processing capabilities
  • Strong administrative and organizational skills
  • Ability to adhere to policies, practices, and protocols
  • Resilience under stress
  • Competence in managing patients (both via phone and in person) who may be distressed or upset
  • Proficient in computer use and adaptable to various software

Personal Attributes

Essential Attributes

  • Confident and approachable demeanor
  • Professional work ethic
  • Strong telephone communication skills
  • Team-oriented mindset
  • Neat and professional appearance
  • Ability to exercise tact and discretion consistently
  • Initiative to manage unforeseen events during shifts
  • Flexibility towards new working practices and hours

Knowledge Base

Essential Knowledge

  • Understanding of customer service principles and practices
  • Familiarity with medical terminology
  • Knowledge of reception protocols

Desirable Knowledge

  • Experience in telephone call management, including taking, parking, and transferring calls within NHS systems
  • Proficiency in MS Word, Outlook, Excel, and other relevant software
  • Background in NHS/General Practice
  • Previous experience in call handling
  • Knowledge of clinical coding/summarizing

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