Public Sector Liaison Officer

1 week ago


Catford, Greater London, United Kingdom Colbern Limited Full time

Parking and Customer Relations Team Officer

Job Summary

We are seeking an experienced and skilled Parking and Customer Relations Team Officer to join our team at Colbern Limited. As a key member of our Parking Service, you will be responsible for providing exceptional customer support and service to the public, specifically in relation to written enquiries, representations, appeals, or statutory declarations received regarding Penalty Charge Notices.

Key Responsibilities

  • Provide effective and efficient customer support and service to the public, responding to written enquiries, representations, appeals, or statutory declarations received regarding Penalty Charge Notices.
  • Work collaboratively with internal stakeholders to ensure seamless communication and resolution of customer issues.
  • Develop and maintain a thorough understanding of parking regulations, policies, and procedures to provide accurate and informed responses to customer enquiries.
  • Participate in training and development opportunities to enhance knowledge and skills in customer service, parking operations, and public sector liaison.
  • Work flexible hours, including evenings, weekends, and occasional public holidays, to meet service requirements and ensure appropriate representation of the Council with residents, the Mayor, elected members, and external bodies.

Requirements

To be successful in this role, you will possess:

  • Excellent customer service skills, with the ability to communicate effectively with diverse groups of people.
  • Strong analytical and problem-solving skills, with the ability to interpret and apply parking regulations, policies, and procedures.
  • Ability to work independently and as part of a team, with a strong focus on collaboration and communication.
  • Flexibility to work a variety of shifts, including evenings, weekends, and occasional public holidays.

About Us

Colbern Limited is a leading provider of parking services, committed to delivering exceptional customer experiences and supporting the needs of our clients and the community. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.



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