Network Service Manager
1 week ago
We are seeking an experienced Network Service Manager to join our team at Morson Talent. As a key member of our IT Service Operations team, you will be responsible for delivering high-quality services to our customers.
Key Responsibilities:- Manage the full product lifecycle to ensure customer needs are met and financial benefits are achieved.
- Coordinate trials and product launches, and support communications and training.
- Anticipate changes in customer needs and adapt products accordingly.
- Actively maintain recognized knowledge in one or more identifiable specialisms.
- Consolidate expertise from multiple sources to provide coherent advice to further organizational objectives.
- Manage methods, tools, and techniques to select from plan-driven/predictive approaches or more adaptive (iterative and agile) approaches.
- Develop and maintain procedures and documentation for databases.
- Identify, evaluate, and manage the adoption of appropriate database administration tools and processes, including automation.
- Contribute to the setting of standards for definition, security, and integrity of database objects and ensure conformance to these standards.
- Draft and maintain procedures and documentation for applications support.
- Manage application enhancements to improve business performance.
- Advise on Network Service security, licensing, upgrades, backups, and disaster recovery needs.
- Ensure that all requests for support are dealt with according to set standards and procedures.
- Produce models in support of business strategy.
- Have in-depth knowledge of a broad range of industry-wide modeling techniques.
- Advise on the choice of techniques and approach and influence customers accordingly.
- Be capable of developing bespoke models for unusual contexts.
- Responsible for planning and coordinating team modeling activities and ensuring the quality of their work.
- Own knowledge and familiarity with services and products under management.
- Ensure services are delivered in line with agreed performance measures.
- Provide input and challenge into monthly service reviews and internal reporting cadence.
- Responsible for ensuring that service demand information flows between key stakeholders and that service capacity is appropriate to meet future demand.
- Responsible for the management of service risks, ensuring that these are appropriately communicated to the Tower Manager and that mitigation actions are developed and implemented.
- Engage the SDM and BRM community to ensure they have the required information to meet their customer's business needs.
- Have commercial awareness related to supplier agreements and service relationships.
- Support the Tower Manager by active and purposeful obligations management reviews for the services you manage, in order to drive already agreed contract value for all IT Service Providers.
- Supplier Management Conduct formal monthly reviews with suppliers to review all aspects of Service performance.
- Ensure accountability for the management and delivery of the contracted services.
- Conduct weekly reviews with suppliers on day-to-day activity.
- Work with suppliers to identify opportunities for CSI and cost reduction.
- Support EIT Commercial in monthly 'supplier scorecard' rating.
- Commercial awareness related to supplier agreements and service relationships.
- Ensure that service definitions documents for the managed services are maintained and current.
- Responsible for supporting customer and supplier escalations and complaints relative to the managed service to effective conclusion.
The Service Manager will work closely with colleagues across a range of capabilities and disciplines within EIT, including IT Service Operations, Service Design and Transition, Operational Readiness, IT Strategy and Architecture Service Technical Authority, Transformation and Programmes, Project and Programme Management, Integrated Business Operations, Cost Base Recovery, Software Licence Management, Supplier Management, and IT Security.
We are looking for a highly skilled and experienced Network Service Manager to join our team. If you have a strong background in IT service management and a passion for delivering high-quality services, we would love to hear from you.
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Preston, Lancashire, United Kingdom Matchtech Full timeNetwork Service Manager Job DescriptionMatchtech is seeking a skilled Network Service Manager to join their Information Management and Technology team on a contract basis.Key Responsibilities:Manage services from strategic suppliers and internally delivered towers.Ensure service compliance, accessibility, and relevancy in terms of definition, cost, and...
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Network and Service Manager
2 days ago
Preston, Lancashire, United Kingdom Matchtech Full timeNetwork Service Manager Job DescriptionMatchtech is seeking a skilled Network Service Manager to join their Information Management and Technology team on a contract basis.Key Responsibilities:Manage services from strategic suppliers and internally delivered towers.Ensure service compliance, accessibility, and relevancy in terms of definition, cost, and...
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Preston, Lancashire, United Kingdom Gulhuset Design Full timeOur client, a leading aerospace organisation, is currently seeking a Network Service Manager to join their Information Management and Technology team on a contract basis.Key ResponsibilitiesManaging services from strategic suppliers and internally delivered towers.Ensuring service compliance, accessibility, and relevancy in terms of definition, cost, and...
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Preston, Lancashire, United Kingdom Gulhuset Design Full timeOur client, a leading aerospace organisation, is seeking a skilled Network Service Manager to join their Information Management and Technology team on a contract basis.Key ResponsibilitiesManage services from strategic suppliers and internally delivered towers, ensuring compliance, accessibility, and relevancy.Coordinate trials, product launches, and support...
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Preston, Lancashire, United Kingdom Gulhuset Design Full timeOur client, a leading aerospace organisation, is seeking a skilled Network Service Manager to join their Information Management and Technology team on a contract basis.Key ResponsibilitiesManage services from strategic suppliers and internally delivered towers, ensuring compliance, accessibility, and relevancy.Coordinate trials, product launches, and support...
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Preston, Lancashire, United Kingdom Defence Full timeJob OverviewDefence is seeking a highly skilled Network Service Manager to lead the delivery of network services and ensure compliance with organisational standards.Key ResponsibilitiesManage services from strategic suppliers and internally delivered towers to ensure seamless service delivery.Ensure service compliance, accessibility, and relevancy in terms...
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Network Service Manager
5 days ago
Preston, Lancashire, United Kingdom Defence Full timeJob OverviewDefence is seeking a highly skilled Network Service Manager to lead the delivery of network services and ensure compliance with organisational standards.Key ResponsibilitiesManage services from strategic suppliers and internally delivered towers to ensure seamless service delivery.Ensure service compliance, accessibility, and relevancy in terms...
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Network Service Manager
1 week ago
Preston, Lancashire, United Kingdom Defence Full timeJob OverviewDefence is seeking a highly skilled Network Service Manager to lead the delivery of network services and ensure compliance with organisational standards.Key ResponsibilitiesManage services from strategic suppliers and internally delivered towers to ensure seamless delivery.Ensure service compliance, accessibility, and relevancy in terms of...
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Network Service Manager
2 days ago
Preston, Lancashire, United Kingdom Defence Full timeJob OverviewDefence is seeking a highly skilled Network Service Manager to lead the delivery of network services from strategic suppliers and internally delivered towers. The successful candidate will be responsible for ensuring service compliance, accessibility, and relevancy in terms of definition, cost, and performance.Key ResponsibilitiesManage services...
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Network Service Manager
2 days ago
Preston, Lancashire, United Kingdom Defence Full timeJob OverviewDefence is seeking a highly skilled Network Service Manager to lead the delivery of network services from strategic suppliers and internally delivered towers. The successful candidate will be responsible for ensuring service compliance, accessibility, and relevancy in terms of definition, cost, and performance.Key ResponsibilitiesManage services...
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Network Service Manager
1 week ago
Preston, Lancashire, United Kingdom Morson Talent Full timeJob Title: Network Service ManagerWe are seeking an experienced Network Service Manager to join our team at Morson Talent. As a key member of our IT Service Operations team, you will be responsible for delivering high-quality services to our customers.Key Responsibilities:Manage the full product lifecycle to ensure customer needs are met and financial...
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Network Service Manager
1 week ago
Preston, Lancashire, United Kingdom Morson Talent Full timeJob Title: Network Service ManagerWe are seeking an experienced Network Service Manager to join our team at Morson Talent. As a key member of our IT Service Operations team, you will be responsible for delivering high-quality services to our customers.Key Responsibilities:Manage the full product lifecycle to ensure customer needs are met and financial...
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Network Service Manager
1 week ago
Preston, Lancashire, United Kingdom Defence Full timeJob OverviewWe are seeking a highly skilled Network Service Manager to join our Defence team. As a key member of our Information Management and Technology team, you will be responsible for managing services from strategic suppliers and internally delivered towers.Key ResponsibilitiesEnsure service compliance, accessibility, and relevancy in terms of...
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Network Service Manager
1 week ago
Preston, Lancashire, United Kingdom Defence Full timeJob OverviewWe are seeking a highly skilled Network Service Manager to join our Defence team. As a key member of our Information Management and Technology team, you will be responsible for managing services from strategic suppliers and internally delivered towers.Key ResponsibilitiesEnsure service compliance, accessibility, and relevancy in terms of...
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Network Service Manager
1 week ago
Preston, Lancashire, United Kingdom Morson Talent Full timeJob OverviewAs a Service Manager within the Network Portfolio, you will be responsible for services from strategic suppliers and internally delivered towers. Your key focus will be on ensuring that lines of services are accessible, compliant, and relevant to our business in terms of service definition, cost, and performance.Key Responsibilities• Develop...
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Network Service Manager
1 week ago
Preston, Lancashire, United Kingdom Morson Talent Full timeJob OverviewAs a Service Manager within the Network Portfolio, you will be responsible for services from strategic suppliers and internally delivered towers. Your key focus will be on ensuring that lines of services are accessible, compliant, and relevant to our business in terms of service definition, cost, and performance.Key Responsibilities• Develop...
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Network Service Manager
2 weeks ago
Preston, Lancashire, United Kingdom Defence Full timeJob DescriptionOur client, a leading Defence organisation, is currently seeking a Network Service Manager to join their Information Management and Technology team on a contract basis.Key Responsibilities:Manage services from strategic suppliers and internally delivered towers.Ensure service compliance, accessibility, and relevancy in terms of definition,...
