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Network Service Manager

2 months ago

Preston, Lancashire, United Kingdom Morson Talent Full time
Job Title: Network Service Manager

We are seeking an experienced Network Service Manager to join our team at Morson Talent. As a key member of our IT Service Operations team, you will be responsible for delivering high-quality services to our customers.

Key Responsibilities:
  • Manage the full product lifecycle to ensure customer needs are met and financial benefits are achieved.
  • Coordinate trials and product launches, and support communications and training.
  • Anticipate changes in customer needs and adapt products accordingly.
  • Actively maintain recognized knowledge in one or more specialisms.
  • Consolidate expertise from multiple sources to provide coherent advice.
  • Manage methods, tools, and techniques to select from plan-driven or adaptive approaches.
  • Develop and maintain procedures and documentation for databases.
  • Identify, evaluate, and manage the adoption of database administration tools and processes.
  • Contribute to setting standards for database object definition, security, and integrity.
  • Advises on Network Service security, licensing, upgrades, backups, and disaster recovery needs.
  • Ensure all requests for support are dealt with according to set standards and procedures.
  • Produces models in support of business strategy.
  • Has in-depth knowledge of industry-wide modeling techniques.
  • Advises on technique choice and approach.
  • Responsible for planning and coordinating team modeling activities.
Requirements:
  • Own knowledge and familiarity with services and products under management.
  • Ensure services are delivered in line with agreed performance measures.
  • Provide input and challenge into monthly service reviews and internal reporting cadence.
  • Responsible for ensuring service demand information flows between key stakeholders.
  • Responsible for managing service risks and communicating them to the Tower Manager.
  • Engage the SDM and BRM community to ensure they have required information.
  • Have commercial awareness related to supplier agreements and service relationships.
  • Support the Tower Manager in active and purposeful obligations management reviews.
Working with Suppliers:
  • Conduct formal monthly reviews with suppliers to review all aspects of service performance.
  • Ensure accountability for the management and delivery of contracted services.
  • Conduct weekly reviews with suppliers on day-to-day activity.
  • Work with suppliers to identify opportunities for CSI and cost reduction.
  • Support EIT Commercial in monthly 'supplier scorecard' rating.
Continuous Service Improvement:
  • Identify Continual Service Improvement (CSI) items and record in the My IT toolset.
  • Conduct regular CSI workshops with suppliers to address issues or progress significant CSI items.
  • Attend Operational Readiness Reviews (ORR's) to assess the maturity of project deliverables.
Service Delivery:
  • Ensure the Service is delivered within the agreed budget.
  • Work closely with Cost Base Management and the 'Use It or Lose It' teams.
  • Identify changes including cost saving opportunities or new expenditure.
  • Request creation of Purchase Orders and support timely payment of supplier invoices.

We are looking for a skilled and experienced Network Service Manager to join our team. If you have a strong background in IT service management and a passion for delivering high-quality services, we would love to hear from you.