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Sales Support Coordinator

2 months ago

Alcester, Warwickshire, United Kingdom Pertemps Bond Full time
CUSTOMER SERVICE ADMINISTRATOR

Our client, Pertemps Bond, a reputable manufacturing firm, is in search of a Customer Service Administrator to enhance their Sales & Marketing division. The successful candidate will be responsible for assisting clients with inquiries related to products, sales, and services while effectively addressing any challenges that arise.

Key Responsibilities:
  • Handle incoming calls and route them to the appropriate personnel
  • Organize transportation logistics and prepare delivery documentation
  • Support order processing through an ERP system
  • Respond to client inquiries via electronic communication and telephone
  • Monitor order status and keep clients informed
  • Provide detailed product information
  • Manage return requests and associated paperwork
  • Resolve customer complaints in a timely manner
  • Maintain precise records of customer interactions
  • Carry out general administrative duties as required
Qualifications:
  • Exceptional customer service abilities
  • Strong verbal and written communication skills
  • Proficient time management capabilities
  • Meticulous attention to detail and accuracy
  • Collaborative team player with strong interpersonal skills
  • Ability to thrive in a fast-paced environment and meet deadlines
This position is office-based and offers opportunities for long-term career advancement with comprehensive training on all products provided. If you possess the qualifications our client is looking for, we encourage you to consider this opportunity.