Strategic Services Specialist

2 months ago

Hook, Greater London, United Kingdom Elanco Full time

About Elanco

At Elanco, we're a global leader in animal health, dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. Our vision is to 'Food and Companionship Enriching Life,' and we're committed to sustainability through our Elanco Healthy Purpose initiative.

Our Culture

We pride ourselves on fostering a diverse and inclusive work environment, where diversity is the driving force behind innovation, creativity, and business success. Our team values and champions new ways of thinking, and we work with dynamic individuals to acquire new skills and experiences that propel careers forward.

About the Role

The Strategic Services Technician will play a key role in implementing and supporting activities and initiatives to support current and future sales of Elanco products in the monogastric sector. This includes working closely with customers, internal teams, and external partners to deliver non-product value and technical support.

Key Responsibilities

  • Aiding in the delivery of non-product value to customers, interacting with all levels within the customer organization.
  • Working across all customers and geographies to provide technical support and guidance.
  • Engaging closely with the marketing and sales teams to ensure strategies are aligned with correct technical messaging.
  • Supporting the sales of the portfolio, including making recommendations to customers around product usage and application.
  • Supporting technical queries and managing pharmacovigilance.
  • Liaising with the Monogastric team to provide technical support to customers.
  • Developing long-term relationships with key customers and key opinion leaders.

Requirements

  • MRCVS (or equivalent overseas qualification and conversion) required.
  • Passion for agriculture, food security, and the food animal sector.
  • Excellent communication skills: verbal, written, and interpersonal.
  • Excellent time and diary management, with an ability to prioritize.
  • Ability to explain complex technical and scientific knowledge in a digestible way to lay persons.
  • Work within local and company guidelines of ethics, compliance, and due diligence in all customer interactions.
  • Strong sense of personal accountability.
  • Passion to help others succeed, internally and externally.
  • Full UK driving license.
  • English – written and verbal.

Additional Preferences

  • Understanding of, interest in, or experience with poultry/pig housing and husbandry is an advantage.
  • Ability to develop long-term business relationships.
  • An interest in parasitology and/or immunology an advantage.
  • An interest in statistical analysis and data analytics is an advantage, but prior experience is not essential.

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