Strategic Services Specialist
1 month ago
At Elanco, we're driven by our vision of 'Food and Companionship Enriching Life' and our approach to sustainability – the Elanco Healthy Purpose – to advance the health of animals, people, the planet and our enterprise.
We're a global leader in animal health, dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.
Job DescriptionThe Strategic Services Technician will play a key role in supporting the sales of Elanco products in the monogastric sector, with a focus on broiler and layer work. This position involves a combination of independent working and internal collaboration, both within the Monogastric team and wider industries.
The successful candidate will be a key partner to our customers, providing technical support and guidance to ensure Elanco is their technical partner of choice.
Key Responsibilities- Aiding in delivery of non-product value to customers, interacting with all levels within the customer from farm staff and animal keepers to veterinarians and key opinion leaders (KOLs).
- Working across all customers and geographies to provide technical support and guidance.
- Engaging closely with the needs of marketing and sales team, ensuring strategies are aligned with correct technical messaging.
- Supporting the sales of the portfolio, including making recommendations to customers around product usage and application.
- Supporting technical queries and managing pharmacovigilance.
- Liaising with the rest of the Monogastric team to provide technical support to customers.
- Developing long-term relationships with key customers and KOLs, working with them to develop mutually beneficial opportunities.
- MRCVS (or equivalent overseas qualification and conversion) required.
- Passion for agriculture, food security and the food animal sector.
- Excellent communication skills: verbal (telephone calls), written and interpersonal.
- Excellent time and diary management, with an ability to prioritise.
- Ability to explain complex and important technical and scientific knowledge in a digestible way to lay persons.
- Work within local and company guidelines of ethics, compliance and due diligence in all customer interactions, sponsorship and support of external companies.
- The candidate will be trained in supporting the Elanco products but willingness to learn 'on the job' is essential.
- Strong sense of personal accountability.
- Passion to help others succeed, internally and externally.
- Full UK driving license.
- English – written and verbal.
- Understanding of, interest in, or experience with poultry/pig housing and husbandry is an advantage.
- Ability to develop long-term business relationships.
- An interest in parasitology and/or immunology an advantage.
- An interest in statistical analysis and data analytics is an advantage, but prior experience is not essential.
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