Strategic Services Specialist

1 month ago


Hook, Greater London, United Kingdom Elanco Full time
About Elanco

At Elanco, we're driven by our vision of 'Food and Companionship Enriching Life' and our approach to sustainability – the Elanco Healthy Purpose – to advance the health of animals, people, the planet and our enterprise.

We're a global leader in animal health, dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

Job Description

The Strategic Services Technician will play a key role in supporting the sales of Elanco products in the monogastric sector, with a focus on broiler and layer work. This position involves a combination of independent working and internal collaboration, both within the Monogastric team and wider industries.

The successful candidate will be a key partner to our customers, providing technical support and guidance to ensure Elanco is their technical partner of choice.

Key Responsibilities
  1. Aiding in delivery of non-product value to customers, interacting with all levels within the customer from farm staff and animal keepers to veterinarians and key opinion leaders (KOLs).
  2. Working across all customers and geographies to provide technical support and guidance.
  3. Engaging closely with the needs of marketing and sales team, ensuring strategies are aligned with correct technical messaging.
  4. Supporting the sales of the portfolio, including making recommendations to customers around product usage and application.
  5. Supporting technical queries and managing pharmacovigilance.
  6. Liaising with the rest of the Monogastric team to provide technical support to customers.
  7. Developing long-term relationships with key customers and KOLs, working with them to develop mutually beneficial opportunities.
Requirements
  • MRCVS (or equivalent overseas qualification and conversion) required.
  • Passion for agriculture, food security and the food animal sector.
  • Excellent communication skills: verbal (telephone calls), written and interpersonal.
  • Excellent time and diary management, with an ability to prioritise.
  • Ability to explain complex and important technical and scientific knowledge in a digestible way to lay persons.
  • Work within local and company guidelines of ethics, compliance and due diligence in all customer interactions, sponsorship and support of external companies.
  • The candidate will be trained in supporting the Elanco products but willingness to learn 'on the job' is essential.
  • Strong sense of personal accountability.
  • Passion to help others succeed, internally and externally.
  • Full UK driving license.
  • English – written and verbal.
Additional Preferences
  • Understanding of, interest in, or experience with poultry/pig housing and husbandry is an advantage.
  • Ability to develop long-term business relationships.
  • An interest in parasitology and/or immunology an advantage.
  • An interest in statistical analysis and data analytics is an advantage, but prior experience is not essential.


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