Strategic Services Technician

4 weeks ago

Hook, Greater London, United Kingdom Elanco Full time

At Elanco, we're dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

We're driven by our vision of 'Food and Companionship Enriching Life' and our approach to sustainability – the Elanco Healthy Purpose – to advance the health of animals, people, the planet and our enterprise.

As a global leader in animal health, we foster a diverse and inclusive work environment where diversity is the driving force behind innovation, creativity, and overall business success.

We're looking for a Strategic Services Technician to support current and future sales of Elanco products in the monogastric sector.

The successful candidate will be a key partner to our customers, providing technical support and guidance to ensure Elanco is their technical partner of choice.

This role involves a combination of independent working and internal collaboration, with a significant proportion of time dedicated to delivering on-farm support.

The ideal candidate will have a passion for agriculture, food security, and the food animal sector, with excellent communication and time management skills.

Key responsibilities include:

  • Aiding in delivery of non-product value to customers, interacting with all levels within the customer from farm staff and animal keepers to veterinarians and key opinion leaders (KOLs).
  • Working across all customers and geographies.
  • Engaging closely with the needs of marketing and sales team, ensuring strategies are aligned with correct technical messaging.
  • Supporting the sales of the portfolio, including making recommendations to customers around product usage and application.
  • Supporting technical queries and managing pharmacovigilance.
  • Liaising with the rest of the Monogastric team to provide technical support to customers.
  • Developing long-term relationships with key customers and KOLs, working with them to develop mutually beneficial opportunities.

Requirements include:

  • MRCVS (or equivalent overseas qualification and conversion) required.
  • Passion for agriculture, food security, and the food animal sector.
  • Excellent communication skills: verbal (telephone calls), written, and interpersonal.
  • Excellent time and diary management, with an ability to prioritise.
  • Ability to explain complex and important technical and scientific knowledge in a digestible way to lay persons.
  • Work within local and company guidelines of ethics, compliance, and due diligence in all customer interactions, sponsorship, and support of external companies.
  • Full UK driving license.
  • English – written and verbal.

Additional preferences include:

  • Understanding of, interest in, or experience with poultry/pig housing and husbandry is an advantage.
  • Ability to develop long-term business relationships.
  • An interest in parasitology and/or immunology an advantage.
  • An interest in statistical analysis and data analytics is an advantage, but prior experience is not essential.

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