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Application Support Specialist

2 months ago

London, Greater London, United Kingdom Trading Technologies Full time
Service Manager - Software Releases and Client Integrations

Key Responsibilities:
  • Technical Support and Client Management:
    • Oversee software deployments to clients and provide post-implementation support to ensure seamless integration
    • Handle technical support inquiries in a Windows/.NET/SQL Server environment and respond to product-related questions through various communication channels
  • Product Integration and Configuration:
    • Assist clients with product integration, manage import/export tasks, and lead client onboarding processes to ensure successful adoption
  • Training and Demonstrations:
    • Conduct training sessions for IT personnel and end-users, demonstrate product functionality, and maintain training materials to ensure knowledge transfer
  • Project Management, Analysis, and Client Liaison:
    • Manage project scope and delivery, ensure customer requirements are met, and facilitate effective communication throughout the project lifecycle
  • Deployment and Maintenance:
    • Regularly review open items, advise clients on potential upgrades, assist with product packaging and deployment to ensure optimal performance
Requirements:
  • Experience in the Financial Services sector, specifically in the derivatives market
  • Excellent English verbal and written communication skills, with the ability to articulate complex technical concepts
  • Strong analytical and problem-solving abilities, with a focus on delivering high-quality results
  • Ability to manage requirements from start to finish, ensuring timely and effective delivery
What We Offer:
  • A competitive benefits package, including medical, dental, vision, and pension plans
  • Flexible work schedules with remote work options, allowing for a better work-life balance
  • Generous PTO days, training opportunities, and milestone bonuses to recognize and reward outstanding performance
  • Top-of-the-line tech resources and wellness initiatives to support employee well-being
About Us:

Trading Technologies is a leading Software-as-a-Service technology platform provider for the global capital markets industry. We offer advanced tools for trade execution, order management, market data solutions, and more to a diverse client base. Our mission is to empower financial institutions and market participants to succeed in an ever-changing market landscape.