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Technical Support Lead

2 months ago

London, Greater London, United Kingdom Helio Fintech Ltd. Full time
About the Role

We are seeking a highly skilled Technical Support Lead to join our team at Helio Fintech Ltd. as a Customer Success Engineer. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide timely and effective technical support to customers via various communication channels.
  • Troubleshoot and resolve complex technical issues related to our Web3 and blockchain-based products.
  • Collaborate with cross-functional teams, including engineering and product development, to identify and resolve technical issues.
  • Develop and maintain knowledge of our products and services, as well as industry trends and best practices.
  • Contribute to the development of support processes and procedures to ensure high-quality customer service.
  • Participate in onboarding and training new team members to ensure a smooth transition.
Requirements
  • 5+ years of experience in technical customer support, preferably in the Web3 and blockchain space.
  • Strong technical knowledge of blockchain technologies, including BTC, EVM, and Solana chains.
  • Excellent problem-solving and communication skills, with the ability to work with diverse customer groups.
  • Leadership skills, with the ability to mentor and guide junior team members.
  • Experience working in a fast-paced, dynamic environment with multiple priorities.
  • Strong analytical and problem-solving skills, with the ability to think critically and creatively.
What We Offer
  • Competitive salary and equity stake in Helio Fintech Ltd.
  • Flexible work environment and autonomy over work processes.
  • Opportunities for professional growth and development in a dynamic and innovative company.