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Technical Support Specialist

2 months ago

London, Greater London, United Kingdom Adecco Full time

Job Title: Customer Support Technician

Location: Buckingham

Contract: Full time, permanent

Hours: Monday - Thursday, 9am - 5:30pm, Friday, 9am - 4:30pm

Salary: 28,000 per annum

Benefits & Perks:

  • 25 days annual leave + bank holidays
  • Profit-related bonus (after probation)
  • Enhanced pension scheme
  • Vitality Private Healthcare
  • Opportunity for career advancement
  • Employee share option scheme
  • Salary sacrifice options
  • Electric vehicle scheme with complimentary charging at work
  • Cycle to Work scheme
  • Earlier finish time on Fridays

About Our Client:

Adecco is representing a prominent player in the automotive sector, looking for a dedicated and customer-focused individual to fill the role of Customer Support Technician. This position emphasizes delivering swift and effective technical assistance while also engaging in product evaluation initiatives. Our client is committed to providing outstanding support and ensuring top-notch performance and dependability.

About The Role:

As a Customer Support Technician, you will be essential in guaranteeing that clients receive the necessary support. Your responsibilities will include addressing customer concerns, responding to inquiries, and offering guidance on the company’s products and services. You will also engage in product testing to uphold the highest standards of quality and performance.

Key Responsibilities:

  • Deliver timely and effective technical support to customers through various communication channels
  • Resolve customer inquiries and issues related to products and services
  • Conduct product testing to ensure quality and reliability
  • Collaborate with colleagues to identify and address technical and product-related challenges
  • Employ a systematic troubleshooting approach to resolve customer issues
  • Maintain a positive demeanor and excellent customer service skills
  • Stay informed about product knowledge and industry developments
  • Participate in training sessions to enhance technical competencies

Skill Requirements:

  • Demonstrated experience in a customer support role, ideally within a technology-focused industry
  • Strong written and verbal communication skills with a courteous telephone manner
  • Proven ability to troubleshoot and resolve issues effectively

Desirable Requirements:

  • Familiarity with product testing methodologies and tools
  • Basic understanding of electronics
  • Experience in the OEM automotive or motorsport sectors, with insights into vehicle data analysis, testing, or race data analysis

Note: Candidates must possess a valid driving license and have access to their own transportation.

If you are a driven individual with a commitment to providing exceptional support, we encourage you to consider this opportunity. Contribute to our client's mission of delivering high-quality technical assistance and ensuring customer satisfaction.

Adecco is a disability-confident employer. We strive to create an inclusive and accessible recruitment process to support candidates from all backgrounds and abilities. If you require reasonable adjustments at any stage, please inform us, and we will be happy to assist you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role, your details will be submitted to Adecco. Our Candidate Privacy Information Statement, explaining how we will use your information, is available on our website.