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Field Service Technician for Scientific Instruments

2 months ago

Walton Buckinghamshire, United Kingdom Mase Consulting Ltd Full time £42,000 - £48,000
Field Service Technician - Scientific Instruments
Are you passionate about the hands-on aspects of engineering and eager to work with cutting-edge, sophisticated equipment?
This esteemed technology firm is on the lookout for a versatile Field Service Technician to enhance their team. (Comprehensive equipment training will be provided).

This prominent analytical instrument supplier has experienced steady growth over the last five years and is now seeking to strengthen its UK service division due to an upcoming retirement.

Renowned for their exceptional service delivery and offering some of the most advanced benchtop and floor-standing instruments in the industry, they take pride in their meticulous attention to customer requirements and commitment to the highest standards of performance and quality.

Compensation includes paid overtime for hours exceeding 37, along with a bonus equivalent to one month's salary annually.

  • Hybrid Company Vehicle
  • Pension Plan (6% employer / 3% employee - increasing with tenure)
* 25 Days Annual Leave + Public Holidays (increasing with tenure)

  • Working Hours: Monday to Friday

As a Field Service Technician, you will operate from a home office and cover the southern regions of the UK, with occasional support required in other areas of the UK and Ireland.

Your responsibilities will include visiting clients to perform new equipment installations, commissioning, and providing basic operator training to small groups.

Some of the most sophisticated equipment installations may take 2-3 days to complete.

  • Decommissioning equipment for relocation.
  • Performing routine service and calibration tasks, alongside reactive maintenance, including diagnosis, troubleshooting, and problem resolution.
  • Engaging with equipment that includes both hardware and software, with values ranging from £100K to £2M.
  • Completing service visit documentation.
  • Adhering to a service schedule of 2+ weeks.
  • Initial training will involve shadowing and assisting experienced technicians in the field.

The ideal candidate will have a minimum of 3-4 years of experience in service engineering (preferably in a field-based role) and possess a broad understanding of mechanical and electrical systems.

Experience with complex equipment is essential, which may include but is not limited to, Analytical Instruments, Optical Microscopes, Vision Inspection Systems, Laser Deposition Equipment, Photonics, Sample Preparation Tools, Electron Microscopes, Vacuum Pumps, Scanning Electron Microscopes (SEM), Transmission Electron Microscopes (TEM), High Voltage Systems (up to 300KV), Stepper Motors, Optics, Spectrometers, Motion Control Technology, X-Ray Systems, X-Ray Fluorescence (XRF), X-Ray Diffraction (XRD), Computed Tomography (CT) Systems, Micro CT Systems, MRI Scanners, Particle Accelerators, and Particle Analysis Machines.

We also welcome applications from former RAF or military engineers looking to transition to the private sector, provided they are adaptable and eager to enhance their skills through self-learning.

A strong communicator with a focus on exceptional customer service is crucial.

Relevant engineering qualifications, including HNC, HND, Degree, or Apprenticeships, are required, along with a logical and methodical approach to troubleshooting and the flexibility to travel within the UK (approximately 40% of your time away from home - averaging 2 nights per week).

A valid UK driving license is mandatory, as is the right to work in the UK.