Field Service Technician

4 weeks ago


buckinghamshire, United Kingdom Phrec Full time

Technical Field Service Engineer – Healthcare Products

Location : Can be based in Oxfordshire, Buckinghamshire, Hertfordshire

We are working with a leading healthcare solutions provider to find a motivated Technical Field Service Engineer to cover the Oxfordshire, Buckinghamshire, and Hertfordshire region. This role is ideal for someone with a proactive, problem-solving mindset, who enjoys working hands-on with technical products while delivering outstanding customer service.

Key Responsibilities:

  • Perform technical repair and maintenance work on a range of healthcare products supplied by the company.
  • Manage van stock efficiently to ensure you are prepared for all call-outs.
  • Collaborate with the customer service team to schedule visits effectively and deliver an excellent customer experience.
  • Assist with installations at care homes and support the sales team during client visits when required.
  • Complete administrative tasks and reporting within required timeframes.

Key Goals & KPIs:

  • Achieve outstanding customer feedback and ensure clients receive top-tier service.

General Expectations:

  • Stay up-to-date with product developments through ongoing training and professional development.
  • Adhere to the company’s health and safety policies and act as a brand ambassador, promoting company values of insight, determination, and integrity.

Qualifications & Skills:

  • Essential : A-level or equivalent qualification, strong communication skills (written and verbal), and a full UK driving licence.
  • Desirable : Degree or equivalent in a relevant field, with knowledge of technical or healthcare-related products.

Skills & Attributes :

  • Excellent interpersonal skills and the ability to work well under pressure.
  • Strong IT skills (proficiency in Microsoft Outlook and Word).
  • A flexible approach to work, with the ability to manage multiple tasks simultaneously and stay overnight if necessary.
  • Strong attention to detail and a willingness to follow technical guidance.

Benefits:

  • Company van and laptop provided .
  • Annual Leave : 25 days + public holidays.
  • Private medical healthcare cover .
  • Opportunities for training and development to support your growth.

This is an exciting opportunity to join a dynamic company that values its employees and provides a collaborative and supportive working environment. If you’re a driven individual with a technical mindset and a passion for customer service, this could be the perfect role for you



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