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ICT Desktop Support Specialist

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Wrexham, Wrexham, United Kingdom Betsi Cadwaladr University Health Board Full time

Job Overview

An exciting opportunity has become available to join the Pre-op Assessment Team at Wrexham Maelor Hospital as an Administrator/Receptionist.

As a part of this very busy team, the successful applicant is expected to be very flexible in approach to service needs, have a pleasant personality and a positive approach to their work. Excellent customer service and communication skills are required, along with the ability to deal with sensitive matters and highly confidential patient information. Applicants must also have a good standard of education, be adaptable and have good organisational skills. The post holder is expected to provide effective administrative support to the clinical team.

The ability to speak Welsh is essential for this post.

Main Duties of the Job

To provide a comprehensive administrative service to the Pre-Op Department while working as part of a multi-disciplinary team to ensure that an effective service is provided and patient satisfaction is maximised. Also, to promptly and efficiently exercise own judgement to resolve patient queries within own professional constraints.

By the nature of the duties, the post holder will be required to maintain strict confidentiality and will be expected to deal with staff, patients, carers and relatives with courtesy and discretion at all times.

Working for Our Organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000 across North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the Disability Confident Employer scheme.